Recently I boarded the grand celebration, Bahama paradise cruise line. From the moment we valet parked customer service was awful. The staff employed by this cruise line treated every customer as if they had taken the cruise line hundreds of times. This being my first cruise and a birthday gift from a friend, I was excited to celebrate on board the grand celebration. I now regret ever booking this trip. As we boarded the ship there were two women standing at the entrance. They did not say, "welcome aboard", "thank you for choosing grand celebration", "please let us show you to your cabin", nothing at all. A young lady walking down the hallway, said you can go and have lunch go to your cabin or not but, later at 5 p.m. there will be a meeting on deck 5.

Not knowing which direction to go we begin to look for our cabin. Every staff member we passed did not even glance our way. They did not make us feel welcome, if anything we felt as if we were intruding in someone's personal space. Many of the announcements were made after we were finally in our cabin. By the way, the room was spacious, very clean, and exceeded my expectations. Our housekeeper John, was amazing.

I wish that I could have the same positive words for the rest of the crew. At the very least there should have been a written program, explaining the day to day activities and when they are available. Our first dinner in the stellar prime restaurant was horrible. Our waiter, again, made us feel as if we were intruding on his dinner break. He did not explain the menu at all. For example; how we should order, if we could substitute or what was available. When I spoke with what I thought was the manager, he immediately spoke to the waiter who then proceeded to tell me the reason he could not speak very well to us was because he was having dental pain. It was not that I could not understand the waiter, it was that he did not speak at all when he first began to take our order. At one point the waiter even showed me his bridge in his mouth by sticking his finger in and pulling it down as I was eating, to demonstrate his dental issues. Read more