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Because of low water levels on the Danube, our trip was not up to our expectations. Avalon handled the situation very poorly. We called them before we left for the cruise and we were told that sailings were going as scheduled. They actually knew at that time that other trips had been interrupted. Not only did we have to switch our boat once, but we had to pack up and move twice. From other reviews we were told that the Avalon crew was exceptional. We did not find that was the case. As a matter of fact, our cruise director had no personality at all. The crew was lacking smiles and I feel it may be because of the additional work that they had to do that week. We embarked in Budapest and attempted to sail to Vienna. After an hour and a half we were told by the river authorities that we had to turn around. We spent an additional 2 days on the boat in Budapest sailing nowhere. Avalon made another poor decision to sail the vessel into Hungry when they could've bussed us an hour and a half West. They did offer $500 refund and a free concert p/p. We feel that was totally inadequate. We were also unable to do some of the other extra excursions that we had paid for in advance and were hoping to do. Also, we never made it to Nuremberg. That was partially our choice because we did not want to spend a day bussing around for approximately nine hours! I would definitely think twice about doing another river cruise and certainly not with Avalon! I do have to mention that the boat was beautiful and the design of the rooms was lovely. Sorry we couldn't have spent more time sailing on the boat.

Overall poor

Avalon Vista Cruise Review by wifemothernana

14 people found this helpful
Trip Details
  • Sail Date: October 2015
  • Destination: Europe River
  • Cabin Type: Panorama Suite with French Balcony
Because of low water levels on the Danube, our trip was not up to our expectations. Avalon handled the situation very poorly. We called them before we left for the cruise and we were told that sailings were going as scheduled. They actually knew at that time that other trips had been interrupted. Not only did we have to switch our boat once, but we had to pack up and move twice. From other reviews we were told that the Avalon crew was exceptional. We did not find that was the case. As a matter of fact, our cruise director had no personality at all. The crew was lacking smiles and I feel it may be because of the additional work that they had to do that week. We embarked in Budapest and attempted to sail to Vienna. After an hour and a half we were told by the river authorities that we had to turn around. We spent an additional 2 days on the boat in Budapest sailing nowhere. Avalon made another poor decision to sail the vessel into Hungry when they could've bussed us an hour and a half West. They did offer $500 refund and a free concert p/p. We feel that was totally inadequate. We were also unable to do some of the other extra excursions that we had paid for in advance and were hoping to do. Also, we never made it to Nuremberg. That was partially our choice because we did not want to spend a day bussing around for approximately nine hours! I would definitely think twice about doing another river cruise and certainly not with Avalon! I do have to mention that the boat was beautiful and the design of the rooms was lovely. Sorry we couldn't have spent more time sailing on the boat.
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Cabin Review

Panorama Suite with French Balcony
Cabin P 218
Beautiful room and well designed. Plenty of storage space.
Royal Deck Suite Cabins