Reading the reviews of this cruise by other passengers I feel like I must have been on a totally different ship. We had a great time! Yes is was unfortunate the we were delayed in leaving port and no sail away party- limited services since we where still in port, but I'd rather be safe then in a hurry.
We checked in at the terminal about 10:30- we were on the ship by 11- small problem with checking in due to computer not reading credit or debit cards- which meant we had to go by registration on the ship and have our acct. updated. Inconvenient, but not as bad as some are saying. Roel the concierge that led our group on board was awesome, checked on reservations we had requested and made sure all was in order. (He remembered us from an April cruise to Mexico)
Given what the staff and crew had to deal with I would say the handled is very well. Our cabins were ready by noonish- We had a 2 bedroom familiyusuite with a balcony on deck 11- It was awesome. One of the best parts of our trip was Cipriano Luces our Butler. We were so excited to see him- he was our Butler on a cruise to the Mexican Rivera in April and remembered us and seem genuinely excited to see us as well. He took great care of us- and I hope we see him on future cruises! Heading to Alaska in May on the Jewel and tried to convince him to change ships-- we'll see!
Our cabin was awesome- clean large and roomy.