This ship is way too big and carries too many people. We did the western European cruise so every day there were five to six thousand people attempting to have breakfast at 7 am in order to make their tours. The line for the main dining room was huge. We had to settle for the fare of the Park Cafe which was rubber eggs on cardboard muffins. The coffee was good. We did order room service for breakfast one day. A tablespoonful of cold scrambled eggs , cold greasy sausage and no knife or fork.
Since the gratuities were included in price the crew had no incentive to treat the passengers well. We had to search for a room steward. I waited on a long line the first day to change my dining from early to late as we found out our tours got back just at dinner time. After being assured all was changed to our satisfaction, I received a note on my door stating that we would be at the early dining. None of the crew seemed to know what was going on and didn't care.
I really believe right from embarkation we spent most of our time waiting on very long lines.