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Firstly we are very seasoned cruisers and usually do not make comments on cruises however we found this cruise as being run mainly for a specific market which left it lacking. The trip to Tianjin from Beijing was organised by our travel agent and was a joke with insufficient buses for the number of passengers and also no organisation, with some buses turning up and others not. We left from Tianjin where the terminal has insufficient seating for the number of passengers and the announcements of what was going on were impossible to understand. It is accepted that we are in foreign countries however when a large number of passengers spoke mainly english then a better attempt should have been made for the announcements to be understood. Boarding commenced late and was a fairly disorganised 'free for all' with pushing and shoving the norm which continued for all of the cruise. Once on board we went to our cabin and able to put our things in. Cabin clean and up to normal RCI standards and our cabin steward was great. Then up to deck 11 where we were hit by the sound system which was of an unbelievable volume that actually hurt your ears, this meant getting off that deck. The volume was continually high for at least 3/4 of the cruise (morning, afternoon, evening and into the night) despite many people making complaints of this it seemed to fall on to deaf ears (no wonder). Food in the Windjammer was the basic bistro type meals, just warm, reasonably varied however mostly aimed at one section of the passengers. There was issues with the running out of basic food items like butter, jams and other things, which we were told was due to not getting supplies in Tianjin The dining room food and service was fairly good with a reasonable variety on the menu. Some of the meat dishes were of low quality either tough or very fatty and were perhaps the last of the supplies As is the case on most cruises alcohol and drinks are overpriced and it was noticed that the gratuity on drinks has increased to 18% from the advertised 15%. We like to relax on the promonade deck and in this case deck 4 however we found a small number of chairs only and no lounges. Another problem was the PA system which again was way too loud and made you jump when the 'bing bong" was used. In most cases the announcements were unintelligable especially the ones announcing bingo and the art auction. This problem remained on all the outside deck areas. The entertainment in the Savoy was very hit or miss with them mainly being misses especially the comedian, illusionist and some singers. With this quality of acts many people walked out. The entertainment in the bars etc were also of a poor quality. Shore excursions are overpriced, not varied and in most cases very rushed and not enjoyable. There was a major problem in the organisation for bus number issue at Vietnam with us having to line up for well over an hour to get numbers and then had to wait at busses again. Also if you book a timed departure tour the numbers are given out as people arrive and not as per the time of tour, so had to wait for those who got tickets early for later tours. Even the disembarkation was a mess with stairwells blocked off so as to guide passengers one way but still having lifts operating to send passengers other ways. Overall a very disappointing cruise which we feel was aimed for a certain market which maybe we did not fall into. We have two more RCI cruises booked and hope that our experiences on these will be better than on Mariner

Bit of a failure Mariner

Mariner of the Seas Cruise Review by pc1949

Trip Details
  • Sail Date: October 2015
  • Destination: Asia
Firstly we are very seasoned cruisers and usually do not make comments on cruises however we found this cruise as being run mainly for a specific market which left it lacking.

The trip to Tianjin from Beijing was organised by our travel agent and was a joke with insufficient buses for the number of passengers and also no organisation, with some buses turning up and others not.

We left from Tianjin where the terminal has insufficient seating for the number of passengers and the announcements of what was going on were impossible to understand. It is accepted that we are in foreign countries however when a large number of passengers spoke mainly english then a better attempt should have been made for the announcements to be understood.

Boarding commenced late and was a fairly disorganised 'free for all' with pushing and shoving the norm which continued for all of the cruise.

Once on board we went to our cabin and able to put our things in. Cabin clean and up to normal RCI standards and our cabin steward was great.

Then up to deck 11 where we were hit by the sound system which was of an unbelievable volume that actually hurt your ears, this meant getting off that deck. The volume was continually high for at least 3/4 of the cruise (morning, afternoon, evening and into the night) despite many people making complaints of this it seemed to fall on to deaf ears (no wonder).

Food in the Windjammer was the basic bistro type meals, just warm, reasonably varied however mostly aimed at one section of the passengers. There was issues with the running out of basic food items like butter, jams and other things, which we were told was due to not getting supplies in Tianjin

The dining room food and service was fairly good with a reasonable variety on the menu. Some of the meat dishes were of low quality either tough or very fatty and were perhaps the last of the supplies

As is the case on most cruises alcohol and drinks are overpriced and it was noticed that the gratuity on drinks has increased to 18% from the advertised 15%.

We like to relax on the promonade deck and in this case deck 4 however we found a small number of chairs only and no lounges. Another problem was the PA system which again was way too loud and made you jump when the 'bing bong" was used. In most cases the announcements were unintelligable especially the ones announcing bingo and the art auction. This problem remained on all the outside deck areas.

The entertainment in the Savoy was very hit or miss with them mainly being misses especially the comedian, illusionist and some singers. With this quality of acts many people walked out. The entertainment in the bars etc were also of a poor quality.

Shore excursions are overpriced, not varied and in most cases very rushed and not enjoyable. There was a major problem in the organisation for bus number issue at Vietnam with us having to line up for well over an hour to get numbers and then had to wait at busses again. Also if you book a timed departure tour the numbers are given out as people arrive and not as per the time of tour, so had to wait for those who got tickets early for later tours.

Even the disembarkation was a mess with stairwells blocked off so as to guide passengers one way but still having lifts operating to send passengers other ways.

Overall a very disappointing cruise which we feel was aimed for a certain market which maybe we did not fall into.

We have two more RCI cruises booked and hope that our experiences on these will be better than on Mariner
pc1949’s Full Rating Summary
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