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We booked this cruise for a special anniversary having been on several cruise holidays before. The cruise was very disappointing despite the ship being very well equipped and well maintained. We encountered problems from the first day re embarkation- having to stand in queues for two hours plus, in a crowded area where there was poor communication and organisation by those people in charge of the situation. Once on board the ship there were long queues at guest services by people trying to resolve a range of issues. We had problems with the drinks package we had already paid for. It was not showing on the sea pass cards and despite having an email from Royal Caribbean stating that we did have this package the staff would not or could not sort it out for us. The food on board ship was plentiful but unfortunately it was not delicious! It lacked variety and taste. It is the first cruise we have been on where we did not gain any weight! Every cloud has a silver lining. We only had one evening meal in the formal dining room and the main waiter was rather rude and abrupt having given our allocated table to other guests. The food was not very good and we waited 45 minutes before the starter was even served. We usually ate in the Windjammer buffet restaurant so that we could at least choose what we wanted to eat. The friendliest crew member on board was the young lady at the entrance to the Windjammer - she always had a lovely smile and genuine greeting for guests entering and leaving the restaurant. The facilities on board the ship are very good-we enjoyed the ice show- the performers put on a first class show. The theatre shows were not that good. We had two juggling acts during the cruise and magician and comedian, alongwith singers. Most were mediocre in terms of their performance. The 'game shows' were fun and events in studio B enjoyable. The reason we booked this cruise was the ports of call. We wanted to get a flavour of the far east, Korea, Japan, Hong Kong and Vietnam. They are amazing places to visit but we do not feel that we really sampled the true cultures and architecture of the countries. This is often a drawback with cruise holidays as there are limits to time spent in places and so on. The cabin we had was spacious enough for two people, even though the bathroom area is quite small. We only saw our steward 3 or 4 times during the cruise. This is quite unusual as they are often keen to build up some rappport with guests to ensure a decent tip. The organisation during shore excursions was often poor- having lots of people crowded into the Savoy theatre waiting to get tour stickers or even worse crowded on the stairs outside the theatre! I did expect disembarkation to be quite disorganised too but surprisingly this went very smoothly. We did meet some lovely people on board the ship and enjoyed many new experiences but compared to other cruises we have been on this was disappointing and many of the problems can be addressed quite easily by having better organisation skills, communication skills and tastier food.

Disappointing Cruise

Mariner of the Seas Cruise Review by malcook27

Trip Details
  • Sail Date: October 2015
  • Destination: Asia
We booked this cruise for a special anniversary having been on several cruise holidays before.

The cruise was very disappointing despite the ship being very well equipped and well maintained. We encountered problems from the first day re embarkation- having to stand in queues for two hours plus, in a crowded area where there was poor communication and organisation by those people in charge of the situation. Once on board the ship there were long queues at guest services by people trying to resolve a range of issues. We had problems with the drinks package we had already paid for. It was not showing on the sea pass cards and despite having an email from Royal Caribbean stating that we did have this package the staff would not or could not sort it out for us.

The food on board ship was plentiful but unfortunately it was not delicious! It lacked variety and taste. It is the first cruise we have been on where we did not gain any weight! Every cloud has a silver lining. We only had one evening meal in the formal dining room and the main waiter was rather rude and abrupt having given our allocated table to other guests. The food was not very good and we waited 45 minutes before the starter was even served. We usually ate in the Windjammer buffet restaurant so that we could at least choose what we wanted to eat. The friendliest crew member on board was the young lady at the entrance to the Windjammer - she always had a lovely smile and genuine greeting for guests entering and leaving the restaurant.

The facilities on board the ship are very good-we enjoyed the ice show- the performers put on a first class show. The theatre shows were not that good. We had two juggling acts during the cruise and magician and comedian, alongwith singers. Most were mediocre in terms of their performance. The 'game shows' were fun and events in studio B enjoyable.

The reason we booked this cruise was the ports of call. We wanted to get a flavour of the far east, Korea, Japan, Hong Kong and Vietnam. They are amazing places to visit but we do not feel that we really sampled the true cultures and architecture of the countries. This is often a drawback with cruise holidays as there are limits to time spent in places and so on.

The cabin we had was spacious enough for two people, even though the bathroom area is quite small. We only saw our steward 3 or 4 times during the cruise. This is quite unusual as they are often keen to build up some rappport with guests to ensure a decent tip.

The organisation during shore excursions was often poor- having lots of people crowded into the Savoy theatre waiting to get tour stickers or even worse crowded on the stairs outside the theatre!

I did expect disembarkation to be quite disorganised too but surprisingly this went very smoothly. We did meet some lovely people on board the ship and enjoyed many new experiences but compared to other cruises we have been on this was disappointing and many of the problems can be addressed quite easily by having better organisation skills, communication skills and tastier food.
malcook27’s Full Rating Summary
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