1. Home
  2. Cruise Reviews
  3. Royal Princess
We stayed at the Heathrow Marriott the day before the cruise. Had to pay for transportation to/from the terminals, but easy to get to and from London on the underground. Embarkation experience was the worst we have ever encountered. Everything was mishandled from initial check-in location to poor crowd control to lack of seating for waiting passengers, to boarding calls. The ship was clean and well appointed. The ship felt too large. Increased number of passengers, but not the infrastructure to handle them. Elevator service and availability was poor. Long lines getting on and off the ship. Guernsey tendering experience disgraceful and it reduced time available in port. Not enough tenders and long wait in line, in the rain, coming back to the ship. Compared to other cruise lines and some other Princess ships, our balcony cabin was smaller and more cramped. Theater seemed smaller than on RCL and Celebrity ships. Fewer aisles, which caused difficulty getting to open seats. Main entertainment not as good as Celebrity and shows were shorter. The crew service level was generally excellent, particularly in restaurants and lounges. The staff at the Passenger Service Desk were the exception. Several of them did not seem interested in trying to help solve problems, and their information was not always correct. Main dining room food quality and variety was disappointing to acceptable. Few interesting and good entrees and food was bland. Celebrity is much better. Anytime dining required that reservations be made by phone between 8AM & 5PM. People on shore excursions were usually left without a reservation, because excursions left too early and got back too late. Another major negative was that the ship docked in 4 remote ports and did not provide free shuttle service to the city as part of the basic cost. The costs just to get to town, with no tour, were high enough to almost force you to take a ship’s tour. Ports were all outstanding. All our excursions were excellent but were booked with outside companies. Annette Henry in St. Peters Port, Cavern City Tours in Liverpool, Green line Hop On Hop Off in Dublin, Timberbush Tours in Glasgow and Edinburgh. The couples we were with who used Princess tours said they were overpriced and did not deliver everything expected.

Great Ports, but Royal Princess Disappointing

Royal Princess Cruise Review by TEXEAGLE

4 people found this helpful
Trip Details
We stayed at the Heathrow Marriott the day before the cruise. Had to pay for transportation to/from the terminals, but easy to get to and from London on the underground. Embarkation experience was the worst we have ever encountered. Everything was mishandled from initial check-in location to poor crowd control to lack of seating for waiting passengers, to boarding calls.

The ship was clean and well appointed. The ship felt too large. Increased number of passengers, but not the infrastructure to handle them. Elevator service and availability was poor. Long lines getting on and off the ship. Guernsey tendering experience disgraceful and it reduced time available in port. Not enough tenders and long wait in line, in the rain, coming back to the ship.

Compared to other cruise lines and some other Princess ships, our balcony cabin was smaller and more cramped. Theater seemed smaller than on RCL and Celebrity ships. Fewer aisles, which caused difficulty getting to open seats. Main entertainment not as good as Celebrity and shows were shorter.

The crew service level was generally excellent, particularly in restaurants and lounges. The staff at the Passenger Service Desk were the exception. Several of them did not seem interested in trying to help solve problems, and their information was not always correct.

Main dining room food quality and variety was disappointing to acceptable. Few interesting and good entrees and food was bland. Celebrity is much better. Anytime dining required that reservations be made by phone between 8AM & 5PM. People on shore excursions were usually left without a reservation, because excursions left too early and got back too late.

Another major negative was that the ship docked in 4 remote ports and did not provide free shuttle service to the city as part of the basic cost. The costs just to get to town, with no tour, were high enough to almost force you to take a ship’s tour.

Ports were all outstanding. All our excursions were excellent but were booked with outside companies. Annette Henry in St. Peters Port, Cavern City Tours in Liverpool, Green line Hop On Hop Off in Dublin, Timberbush Tours in Glasgow and Edinburgh. The couples we were with who used Princess tours said they were overpriced and did not deliver everything expected.
TEXEAGLE’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Service
Free Price Drop Alerts
Get Royal Princess price drops
250,000+ people have entered their email

Cabin Review

Balcony
Cabin BB R529
Cabin was cramped and balcony was small. Closet and shelf space pretty good. Bathroom was tiny with poor shelf space and shower that was too small. Fairly quiet. Very good location.
Marina Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews