1. Home
  2. Cruise Reviews
  3. Norwegian Jewel
My Wife and I departed for our cruise on the Norwegian Jewel on 10/11, returning on 10/18 to the Mexican Rivera. We had initially paid over $1,800 for the (2) of us, and found that tickets were going for $350pp 2 weeks before the cruise, which was troubling. Norwegian upgraded us to a Balcony Room, but there was still a large difference between what we initially paid, and the discounts being given, and would not provide further compensation. After putting that aspect aside, we boarded the cruise and tried to enjoy ourselves. We had selected the Dining Package, and made reservations the subsequent day(s) we would be at-sea. The first night we ate at the Buffet for lunch and Sushi Bar for dinner. After experiencing what the free food at the buffet was like, and the paid food at the mediocre Sushi Bar, we decided it would be best to cancel our Food Package, and go with the Drink Package instead. I was told it needed corporate approval, but as long as it was an option to one of the initial packages we could select, that they would approve and any monies spent would be credited back. (2) days after the fact our cruise is ½ over, and the request was Declined after having spent monies, because it was stated it was never an option in the original package (which we have emails attesting to otherwise showing the Drink Package being available if we didn’t select the Dining Package). The food on the ENTIRE cruise was mediocre at best, and it was very disappointing to have our request denied on our Honeymoon, and some of the extra features we were told about over the phone, were never even offered to us (ie. Cake and Champagne was supposed to be delivered to our room for our honeymoon gratis, but never was received any of the nights). I also asked that a one-time charge on my credit card be issued, to cover for some of the drinks I intended to purchase, and find they issued additional charges that I NEVER authorized, and now have to wait for holds to be released by my bank for the charges. We are very disenchanted with Norwegian’s policies, and see little reason to go back/let alone provide any referrals to family/friends at this point. The food from the Buffet seems to be "recycled" into the other restaurants (ie. One night they had Antipasta, and the next night there was a "Vegetable Salad" with the same stuff. Grilled Chicken was turned into Fried Chicken the next day). The cruise feels like a time-share were we should have been paid, as before/after every show either the entertainers or the staff, try to sell you something.

Mexican Riviera

Norwegian Jewel Cruise Review by JCoughlin

Trip Details
My Wife and I departed for our cruise on the Norwegian Jewel on 10/11, returning on 10/18 to the Mexican Rivera. We had initially paid over $1,800 for the (2) of us, and found that tickets were going for $350pp 2 weeks before the cruise, which was troubling. Norwegian upgraded us to a Balcony Room, but there was still a large difference between what we initially paid, and the discounts being given, and would not provide further compensation. After putting that aspect aside, we boarded the cruise and tried to enjoy ourselves. We had selected the Dining Package, and made reservations the subsequent day(s) we would be at-sea. The first night we ate at the Buffet for lunch and Sushi Bar for dinner. After experiencing what the free food at the buffet was like, and the paid food at the mediocre Sushi Bar, we decided it would be best to cancel our Food Package, and go with the Drink Package instead. I was told it needed corporate approval, but as long as it was an option to one of the initial packages we could select, that they would approve and any monies spent would be credited back. (2) days after the fact our cruise is ½ over, and the request was Declined after having spent monies, because it was stated it was never an option in the original package (which we have emails attesting to otherwise showing the Drink Package being available if we didn’t select the Dining Package). The food on the ENTIRE cruise was mediocre at best, and it was very disappointing to have our request denied on our Honeymoon, and some of the extra features we were told about over the phone, were never even offered to us (ie. Cake and Champagne was supposed to be delivered to our room for our honeymoon gratis, but never was received any of the nights). I also asked that a one-time charge on my credit card be issued, to cover for some of the drinks I intended to purchase, and find they issued additional charges that I NEVER authorized, and now have to wait for holds to be released by my bank for the charges. We are very disenchanted with Norwegian’s policies, and see little reason to go back/let alone provide any referrals to family/friends at this point. The food from the Buffet seems to be "recycled" into the other restaurants (ie. One night they had Antipasta, and the next night there was a "Vegetable Salad" with the same stuff. Grilled Chicken was turned into Fried Chicken the next day). The cruise feels like a time-share were we should have been paid, as before/after every show either the entertainers or the staff, try to sell you something.
JCoughlin’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Free Price Drop Alerts
Get Norwegian Jewel price drops
250,000+ people have entered their email

Cabin Review

Cabin 9618
The cabin was adequate, and probably the best part of the cruise. It was nice to wake up in the morning with the Ocean all around you, drinking coffee and relaxing on the balcony.
  Norwegian Jewel Deck Plans