This was a complicated experience. Some aspects of the cruise were fantastic. The cabins are just lovely, and ours was extremely spacious and quiet. The cabin service was excellent. Food in Manfredi's and the restaurant is just first rate, and the service fantastic. Everyone couldn't be more accommodating. This was the level of service and value we had experienced before on Viking river cruises.
Breakfast and lunch in the more casual dining area (the World Cafe) had a good selection, but the atmosphere is just frenetic. It's very hard to find a table since the tours largely take place at the same time. By the time you find a table, wait to get food -- it's all cold.
Logistics at corporate are a disaster. We signed up for the cruise two years before the ship sailed, including excursions of both ends. We're a family and booked two cabins for ourselves and our adult daughter. When the paperwork arrived a few months before sailing, they had forgot to book our daughter's excursions and transfers. They were able to cure this on one end, but we had to book the hotel separately on the other end. They assured us our daughter could accompany us to the ship from the hotel -- no problem. Big problem. The organizers in Venice had a different policy, refused to transport our daughter the morning of embarkation. When a manager overrode their stance, the local staff tried to confiscate our daughter's luggage to thwart her arriving at the ship with her bags. Simply outrageous -- this would have ruined the entire voyage for us all.
They need to have "problem solvers" in a number sufficient to work out any issues that arise because of their own missteps. If Holland American can provide a concierge to manage logistics, the higher end Viking surely should.
That said, once on the ship, we were very pleased. We avoided the crowded breakfasts by ordering room service, which was excellent.
Just gorgeous -- spacious, quiet, lovely, functional. The bathroom is a real knockout.