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Legend of the Seas Review

3.0 / 5.0
Editor Rating
566 reviews
16 Awards

Legendary Liars

Review for Legend of the Seas to Transpacific
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lasbris
10+ Cruises • Age 60s

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Additional details

Sail Date: Sep 2015
Cabin: Interior Stateroom

Like many other guests on this cruise, we booked in order to visit the iconic tourist port of Broome, Western Australia. After we checked in, and after we were past the point of no return (due to the threatened customs strike we were unable to disembark even though sailing time was many hours later), with no internet available, my husband picked up a piece of paper that was sitting on a table on our way to customs. It would have been easy to bypass, or not read, this piece of paper as it just appeared to be another copy of the itinerary. As it happened, it was our "notification" that we would not be stopping at Broome, after all. Seemingly unaware, or uncaring, of the disappointment of the majority of their guests, no staff acknowledged the change in any way until after it was raised at the Cruise Critic Meet and Greet on day three of the cruise. Only the assistant cruise director attended this meeting on behalf of the ship, and he immediately responded with a lie when the concern was raised: "it was because of weather and the tides". He was quick to shut off discussion of the topic, much of which was angry and disbelieving, so one member proposed a second meeting of those gathered there two days later. After the Meet and Greet, the Captain finally got on the intercom and explained that there existed an unusual combination of circumstances that prevented the ship from docking. Eventually, more than three hundred guests signed a letter addressed to the RCI CEO, expressing our disappointment with the way this was handled. Although RCI replied near the end of the cruise that it refused to compensate its guests in any way, and also refused to refund the port charges, the captain did meet with the primary organisers of the letter, together with the hotel director and guest services manager. At this point, the captain blamed the Port of Broome, saying that it failed to provide adequate infrastructure to board and disembark passengers at the time of very low tides.

Clearly the tides were predictable ("...the tides are the most predictable natural phenomena on Earth" Dr Ken George, University of Plymouth, Institute of Marine Studies), and if the port of Broome lacked the infrastructure at the time of our cruise, it also lacked the infrastructure when RCI planned its itinerary. It either didn't know that it would not be able to cope on that day (in which case it was negligent), or it knew and advertised Broome anyway (in which case it was deceptive). Although the ship was due to leave Broome 30 minutes past midnight on the day after its arrival, the itinerary advertised it as being in Broome for 2 days, which tends to indicate that RCI knew of Broome's drawing power. It is reported that our second meeting, with more than 100 in attendance, was even told by the hotel director that this cruise was a "guinea pig" to check Broome out, which displeased the crowd even more. Please note that this is not a criticism of the Captain, who was forced by his company into a difficult decision.

The moral for those thinking of sailing on the Legend is that you should be prepared to be treated with disdain, and don't book on the expectation of going to any advertised port.

Cabin Review

Interior Stateroom

Cabin M

Quiet and calm, so well located. A bit awkward as one side of the bed was against the wall so one had to crawl on from the end. There would have been room for access from the side, except for the immovable drawers and television at the foot of the bed. We were happy with closet space. The shower is very narrow and there is not much room for toiletries, etc, in the bathroom. There is a desk and an easy chair.

Port Reviews

Perth (Fremantle)

Perth has a lot to offer. We did a free tour from the visitor information kiosk in the mall that gave us a good overview of the city's history, culture and interesting buildings. Kings Park is a must, of course.

Geraldton

We walked to the Sydney memorial where a friendly volunteer (one of many) took us on a tour to describe the events and the meaning of the memorial's many symbols. The museum is excellent and we found the town, in general, to be very friendly.

Bali

We had considered doing a private taxi tour, but after being overwhelmed by the hawkers at the port, we decided not to. We had done a tour on a previous cruise so didn't have any real curiosity about the place.

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