The ship is well maintained and the crew were very much better than average. That being said if unusual things came up then the service fell down, even after speaking with the manager of guest services. I had two major issues with the ship 1) the shower is way to small especially if someone is bigger than a small child/person. Nothing the crew can do to change that design flaw. I hope in their new ship someone corrects this, 2) The HVAC in our stateroom whistled and made a constant noise, like you would find in a motel room air conditioner (really annoying). That's when I found out there was no on/off switch. I called guest services and asked for assistance. The ultimate work around was for engineering to manually turn it off (some where they have the capability). The agreement was off at 9PM and back on at 7AM. This happened at best half the time. I made at least 4 calls to guest services to have it turned on or off. I also had the opportunity after filling out a on board survey to speak with the manager of guest services about the situation and he said he would take care of it. It didn't happen same problem some times off when it should have been on etc. I finally just gave up. Very disappointing, my expectations were not met. Some of the stops seemed like a waste of time for what was there.
Fix the design flaw of the showers being to small, at least on the next ship
Change the HVAC to not make the cheap motel sounds install on/off switches to each stateroom
Not worth the stop
flew to Montreal and spent a few days there prior to borading.