This was my first cruise, but my wife had cruised before when she was a young girl.
At first site the ship is really impressive. The food was excellent and the quality of service in the restaurants was friendly and professional. The balcony cabin was very comfortable and extremely well maintained by the cabin steward, Edwin. Our towels were changed twice a day and there was very ample storage space.
Our first day was rather spoilt by the staff in the spa area, who were rude when we wanted to view the special relaxation area and then when we were shown round the spa facilities, we were bombarded with a hard sell of the very expensive offerings. You have to pay to attend fitness classes.
On the subject of paying, I would expect WiFi to be provided free in these circumstances, but in practice the package offered was extremely poor value.
The quality of entertainment was generally very good. The headliners were very professional and some of the other acts were very entertaining. The ballroom dance instructors were excellent, but the area allocated for ballroom dancing is much too small. Surely this is one of the traditions of cruising? On this theme the facilities on the ship seem to be have deigned by an accountant and not an entertainment specialist. There are not enough seats in the theatre and other entertainments areas. (Or there are too many passengers!) There was a constant scrabble for seats.
On deck near the Lagoon bar, the entertainment seemed to be designed for young people at Butlins, which did not represent the cross section of people on the cruise. Totally unsuitable music throughout, with very little classical, jazz or even Charleston period. They should pay more attention to their passengers and less to the personal preferences of the entertainment team.
Unfortunately the cruise ended on a low note as a passenger was lost overboard and extra time was spent searching for him but to no avail.
We will cruise again but not on this ship. They should reintroduce a more formal dress code and try to make things more upmarket.
We may try one of the smaller P and O ships or else a different line with a greater focus on traditional values.
Very comfortable and well maintained. Spotlessly cleaned. Good storage.
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only used for embarcation