We had to switch ships (Jewel to Crystal) half way through the cruise. The bus ride from ship to ship was about 2 hours and the switch was rather seamless. When we boarded the Crystal, we quickly noted that the crew were not as upbeat and friendly as on the Jewel. We also found that service was very slow in the lounge and dirty plates were not picked up quickly during buffet meals. There was one young lady, Erica, who did provide excellent service, but she was the only one. We also found that the food was not as good as on the Jewel. One evening they had a seafood buffet, but with 169 passengers all arriving at one time it was next to impossible to get to the food on the small buffet and we really did not enjoy the food. In the end we went from a 5 star first part of the cruise on the Jewel to a less than 4 star on the Crystal.