• Write a Review
  • Boards
  • Log In
Scenic Opal Cruise Review
0.0 / 5.0
Cruise Critic Editor Rating
148 Reviews

Avoid Scenic River Cruises

Scenic Opal Cruise Review by jelsen

12 people found this helpful
Trip Details
  • Sail Date: Sep 2015
  • Destination: Europe River

I recently took the Scenic Opal on the Danube to Budapest. Although not a fault of Scenic, the river level was very low and limited the ship to only one day and a couple of nights of sailing. We were bused into Budapest from Komaron. However the reason I am compelled to write this review has nothing to do with the river. It has everything to do with Scenic and their awful customer service.

Not once did any of the staff even apologize for the unfortunate situation and how the customers would now have to be bused several hours each day to the various land excursions. They were rushed and acted like THEY were being put out by the situation. The food quality and varieties were awful and the "special" dining options for the Portebello and La Rieve dining was disappointing to be generous. The entertainment was virtually non-existent and the views from the balconies was nothing more than other ship parked a foot outside your window.

To call this a luxury cruise is completely false and I would not recommend Scenic to anyone seeking a river cruise. There are other options and to pay a premium for what is below average at best makes this a terrible value.

The true test is the follow up by Scenic. After you leave the ship, they could care less about how they performed. This speaks volumes about their appreciation of the customers. Do not take Scenic.


jelsen's Full Rating Summary
Cabin
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Cabin Luxury Suite 304

Very nice and roomy. No view with ships parked on the side.


Port & Shore Excursion Reviews

Nuremberg

could not meet the ship at port due to low water level.


Previous ReviewNext Review
jelsen
1 Reviews Written
12 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Scenic Opal Reviews





Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.