Started off finding that our fridge was plugged into the ONLY 110 outlet in our room. Our room steward tried to get something done, when he was not able he loaned us his own personal power strip from his room. From there it went totally down hill.

The 2 sit down dining rooms have the worst service. Seems as they when you know you are going to get your gratuity money you could care less about service. I am not one of those people that needs to be waited on hand and foot or catered to BUT... after being seated we waited about 15 minutes before anyone came to our table to give us a menu, they poured water only after we asked for it. They then took our order, when they brought that food that was the last time we saw them until someone came to clear that table. No refills on water, no asking how our meal was. We tried both dining rooms, with the same result. We went more than once so it was not just a one night thing. One night I had ordered pork belly and it was so over cooked that I could not even cut it. It was so hard that it was like a piece of PVC pipe. It was totally uneatable and of because they did not come back until they wanted to clear our table they did not know. She did offer to get my something else, but why everyone else had finished eating. We did try to get someone's attention but since they won't make eye contact that was pointless.

Passport turn in day was a nightmare, 1.5 hours in line. They also had all the EU passengers in line when they did not have to have their passports checked nor were they collected. Read more