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MSC Divina Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,756 Reviews

Deficient Client Relations and Poor Management

MSC Divina Cruise Review by Farnk

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Trip Details
  • Sail Date: Sep 2015
  • Destination: the Western Mediterranean

The Divina Hosts 4 000 'guests', which is way too much for the services it can deliver. There are long waiting times at the elevators, when getting off, at the buffet, at the excursion office desk, everywhere. In addition, to manage such a crowd, employees are told to apply the rules by the book without taking the client needs into consideration. At the dining room, for ionstance, you can't make a change to your order once it has been given to the waiter. They also offer deceiving excursions. 16o euros for example, to spend 30 minutes in the village of Capri. We also found an insect in our cabin two times during the cruise. Finally, managers won't listen to the clients and carry on their business as if everything was fine. By the way, Italian crew members never ever smile. They rather look down at you even though you are paying to be on board


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Farnk
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