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Jewel of the Seas Review

3.5 / 5.0
Editor Rating
1588 reviews
15 Awards

Big Disappointment

Review for Jewel of the Seas to Pacific Coastal
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2-5 Cruises • Age 70s

Rating by category

Public Rooms

Additional details

Sail Date: Sep 2015
Cabin: Deluxe Ocean View Stateroom with Balcony
Traveled with children

This was our second cruise on Royal.....our first trip was on the Allure and was a "great" experience. When we saw the Pacific Coastal cruise on Jewel of the Seas we decided to take our granddaughter to celebrate her birthday. First the positive....our cabin steward was very helpful, the staff in general was friendly and the birthday decorations were very nice. We enjoyed the piano bar.

Unfortunately the negatives outweighed the positives. The quality of the food was extremely poor.....food in the Windjammer especially was well below expectations. Meats at the carving station were extremely dry...when arrived back from excursions the food trays were not stocked leaving us to wait. The solarium café did not have much to offer and ended up with pre-made sandwiches, which surprisingly were good. We did go to the specialty restaurant for Italian food and the food was well prepared and the wait staff was very attentive. The food at Tides was much better than Windjammer, especially for dinner. They were not very organized for breakfast...omelet delivered without the bagel or the sausage. When the bagel was brought out it was cold and the sausage was not delivered until the meal was just about over. Fresh squeezed orange juice was offered before the menus and we were not made aware of additional cost.

Overall it did not appear that the staff was well organized when it came to activities, which often began late and conflicted with other activities/shows When returning from Santa Barbara, we waited for the tender for almost 2 hours....it was extremely hot and the ship, at the very least, should have provided water for the passengers who were standing in the sun. Also felt that the excursion were overpriced for what was offered. Disembarkation was a nightmare delays and lack of organization on the pier.

Cabin Review

Deluxe Ocean View Stateroom with Balcony

Cabin E1

Nice balcony, cabin steward was very accommodating. Extremely small - would not consider this a deluxe.....the shower was "tiny" ....granddaughter enjoyed the Pullman bed!

3 Helpful Votes
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