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Brilliance of the Seas Review

4.0 / 5.0
Editor Rating
1500 reviews
8 Awards

Baltic Sea and Transatlantic

Review for Brilliance of the Seas to the Baltic Sea
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travelbug52
10+ Cruises • Age 60s

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Sail Date: Aug 2015
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I rarely bother to write reviews, but I felt that his one had to be done. We boarded in Harwich for a Baltic cruise, and then stayed on board for the TransAtlantic cruise to Boston. I combined my thoughts on this cruise with the cruise taken just before it. It was a back-to-back. Generally, individuals working on the ship were very nice and gave good service. Gerald, our room steward, and Mariana, one of our waitresses were excellent. But, it seemed like the left hand didn't know what the right hand was doing. We had requested Traditional Dining but there was no Dining Room or Table on our SeaPass cards when we first got on the ship (Aug 25th). When I went down to Reception to see about it I also asked about the lifeboat drill because my friend had hurt her knee. We were told 4 different things by employees. 1 - someone would come to the cabin and help her. 2- We could go to Cafe Latte-tudes for the drill so she could sit down. 3- only one of us had to go to the drill, and 4- she had to go on deck to the proper muster station. Which we did, and some nice person found a chair for her. I'd hate to think what would happen in a real emergency.

Another problem that we had was with wake-up calls. We received 3 unsolicited wake up calls, all at 12.57 AM! And we did not get at least 2 of the wake up calls we had requested. The last one was requested through reception so that there wouldn't be any mix up, but we never got it. On these days we very nearly missed our shore excursions. We also had both our Stockholm excursions cancelled. We were told it was because there weren't enough people who wanted to do them. But they cancelled the excursions 4 days before arriving in Stockholm. There might have been other people wanting to go. One of the excursions we were really looking forward to was the Ice Bar. When we went to the Shore Excursions desk to see about our cancelled excursions we weren't told that the Ice Bar was easily done on your own. We were sold another excursion. I realize that is their job, but it might have been good business to put the customer first. On one of our shore excursions our ticket had the wrong meeting place on it. We were told to meet at the theatre. When we got there the theatre was closed for rehearsals and there was no one else there. I phoned reception and explained our situation. I was told just wait. After awhile I asked an employee that was going by. She also said just wait. I also asked an entertainer when I peeked into the theatre. She said just wait outside the theatre.

We eventually went on the pier and found our tour and a nearly full bus. They apologized to us. After the tour we went to the Shore Excursions desk to tell them what happened and they said that tour always meets on the pier. Where's your ticket? Of course, our tickets were handed in to the tour guide so we couldn't prove that the meeting time on there was wrong. It really sounded like the shore excursions person didn't believe us. When I suggested that the right hand didn't know what the left hand was doing he told us that an email was sent every night to each employee to let them know what was happening. I don't think employees are reading their emails, if this is the case.

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