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Ocean Princess Review

4.0 / 5.0
Editor Rating
217 reviews
14 Awards

Service Not Too Good

Review for Ocean Princess to the Baltic Sea
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asroc
10+ Cruises • Age 80s

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Additional details

Sail Date: Sep 2015
Cabin:

We arrived home after an enjoyable cruise on the Ocean Princess. However several of the concerns I had with my cruise on the Island Princess surfaced again. These mainly concerned the poor service in the Panorama.

Once again the servers wanted to charge me for chocolate milk and/or hot chocolate at breakfast (and other meals). It was only through the intercession of one of the head waiters that I received (once) chocolate milk without charge. I stopped trying after that. The same head waiter assured me that I would receive chocolate milk in the dining room, and I did.

There was a lack of staff, especially in the afternoons returning from ports. We had to get our own beverages including coffee. Breakfasts were also poor and most days I had to obtain my own drinks...not really a problem except that as we poured our drinks a server suddenly appeared on the scene, said that was a “no no” (obtaining our own drinks), tried to pour the beverages and insisted on carrying them to our table. Service on the morning of debarkation was particularly poor. The staff that was available were often chatting among themselves and seemed oblivious to the passengers.

Cabin Review

Port Reviews

Amsterdam

ship docked different location than we were told screwing up our plans

Stockholm

too little time

Tallinn

neat city

Riga

nice city

Copenhagen

been there, done that

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