Oosterdam Cruise Review by AW from E-Town
- Sail Date: September 2015
- Destination: Alaska
- Cabin Type: Large Outside Stateroom (fully obstructed views)
Breakfast was shut down early some days and when we arrived at 10 am the food was not replenished. They started pulling down breakfast before the posted close of 10:30 am. Our state room was run down and inadequately furnished. It was located on Floor 1 above the anchor which woke us early each morning (metal on metal for about 2 hours) while we docked. We could also hear the music from crew parties somewhere below us late at night. The serving staff were friendly and hospitable. In contrast, the front office and leadership we encountered were accusatory (how it is our fault that our room key quits working almost EVERY day? NO! It is not next to my cell phone or any magnets!) They were rude, unaccommodating, and condescending.
My husband and I will NEVER cruise Holland America again. This is NOT a 5* cruise. It is not enough to say you have 5* amenities, you actually have to provide them. I have never felt so disrespected on a vacation, we felt like we were cattle being herded. In contrast, the serving staff (bartenders, hostess, & wait staff) were really excellent! Special mention should go to Mabel, TJ, Davis, Achmad, and Joel they absolutely made every attempt to create a wonderful experience for our vacation. The bartender at the sports bar in the evenings was difficult and did not accommodate us on numerous occasions (likely because I challenged him on shutting down so early on the first night).
Our issue was more with the officers, they were very defensive, inhospitable, and disrespectful. I walked onto the deck with a drink the first day and I was abruptly told to go inside (other patrons had drinks but my group was targeted; I’m sure my age had nothing to do with it!). My husband set our food tray in the hallway after we finished breakfast one day (like you would do in any hotel). An officer knocked on our door the next morning to explain that this was unacceptable. My husband apologized for not knowing the policy to which she abruptly lectured him reiterating over and over that this was not acceptable. A kind, simple directive would have been suffice and made us feel like value guests instead of criminals being interrogated. It was a food tray, relax! The front desk staff were adequate at answering questions but if we were to complain the dialogue shifted to disinterested and dismissive. They were not interested in fielding complaints and concerns. We gave them every opportunity to rectify these issues while we were on the ship; instead they chose to disregard our concerns. I think it’s interesting that I received the request for feedback via email before I even returned home. It has been 1 week since I submitted the feedback survey yet, I have heard nothing. Holland America do you really care about feedback? Listen to your guests when we are on the actual ship!
Our wonderful experiences on Royal Caribbean and Disney proved that Holland America is only capable of catering to one demographic. If you are under the age of 65, you will not be accommodated; instead treated with discrimination and suspicion. For the record I am 38, and my husband is 42, we have a lot of cruising ahead of us.
250,000+ people have entered their email
- View All Outside Cabin Reviews
- View All Large Outside Stateroom (fully obstructed views) (HH) Reviews