The highlight and saving grace of this cruise experience was of course, the ports! Used NCL tours, Viator, and Prestige rent for our excursions. We were reminded again by the NCL tours, that we are not fans of large bus tours with guides that repeat themselves with a set script. We loved the smaller and private excursions because of the freedom and flexibility it provides. Don't believe the published itinerary, you don't have 2 days in Venice. You actually are at sea that day which was really upsetting.

The specialty restaurants on Norwegian Spirit were the best for food quality and service, but be prepared to pay extra. Main dining rooms were a big disappointment with slow service and boring, bland food. Food was okay in buffets but it was not well designed and often chaotic feeling.

The ship looks tired and dated, including the staterooms. We discovered we are not big fans of Freestyle cruising. It seems to lead to lack of motivation, and missing the details that really distinguish a great cruise. Customer service needs to be re-trained in how to meet industry standards. The poor attitude comes from top down. Services offered in the spa book in the room show photos from other ships and the info is wrong. Spa services are skilled, but expect heavy pressure to purchase products. Read more