This is our second time on Costa Favolosa and how it has changed in the last 2 years.Firstly I must tell you that although other's complain about Costa cruises we have only sailed with them and always found them to be good.We are now Pearl members and only been cruising for 3 year.
Embarkation was excellent as we arrived very late and was on the ship within 30mins.
Our room which was balcony cabin 1031 was spotless good size and very comfortable, the cabin steward kept it in perfect order.
We were on the all inclusive package which we have always had and found it very good value however there is now a premium piano bar which has changed since last time we were on the ship which was a cocktail bar,now means you cannot get a drink in this bar anymore, and I must say that the pianist was playing to himself each night as there was not anyone in there.What a shame as this is a lovely bar for couples.Costa what are you doing.
Breakfast which has always been available in the buffet restaurant has changed from international to continental only and no show cooking what so every.We are British guests and like our cooked breakfast which we had down in the main restaurant however there also was no show cooking and everything was cold and preheated, TERRIBLE. Evening meals were not much better WHAT HAS HAPPENED COSTA.
Entertainment very poor as I have already stated one bar premium drinks only and another bar shut.Waiting staff in both bars and restaurant's poor as this has been cut down again, tables never cleared fast enough in the buffet restaurant and had to wait quite a while for a drink in the bars, poor service.
All in all we will never go with Costa again we complained and even asked for a complaint's form all of which were not taken seriously.
Good Luck Costa CUT DOWN AND LOSE CUSTOMER,S
Lovely room no noise and spotless.