We have taken over 35 cruises during our marriage. Certainly some have been better than others but we have never been disappointed in a cruise until this one. We have so many friends that will only travel on Regent and endlessly have told us that until we have gone on a Regent cruise we really have not experienced what great cruising is all about. Admittedly, it was with that kind of build up that we booked and took our cruise, but the whole issue about Regent was that it was 5+ stars. To me that means just what it says. I can assure you that while some areas definitely met the 5+ star rating, overall it was 3 star at best. Upon arrival at the dock, they had a computer issue. Instead of orderly quick boarding, we stood with 600 other passengers for 3 hours before we could board. Now anyone can have a computer issue but wouldn't you think they would attempt to get seating, a little water, a glass of champayne (we had paid for it as the cruise is 'all inclusive"); we got nothing!
The entertainment consisted of an amatuer comedian/magician who was on two nights. We walked out the first night, a clarinet player that played for 2 nights; one was plenty as he had zero personality; an acrobatic couple that played 2 nights, and finally a las vegas show for two nights that was well choreographed. The very worst entertainment we have ever had over the course of cruising (remember, this is supposed to be 5+stars)
The staterooms are spacious and well laid out and the room service and butler were extremely good and met expectations but the carpet is aged, stained and faded as are the bed coverings.