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We are on the last leg of a 21 day cruise and are currently experiencing very rough seas on route to our final destination New York. To give you a flavour of this ship our bath is currently filling up with sewage and the plug is broken so we cannot stop it. The staff say that is what happens on this ship in rough seas! We await the results! Last week our toilet flooded and although a plumber was on hand within minutes is this really what we should expect of so called luxury cruising? We understand that they are taking this ship on a world cruise in 2017. Our advice for what it is worth? Do not go! The choice of food is very limited and on a 21 day cruise the menus did not change once. Can you imagine 128 days of it! The menus are the same as they were five years ago. The ship is cramped. The staff are generally indifferent and unlike five years ago when we started with Regent it is now a case of spot the really keen friendly staff as opposed to the poor ones standing out from the rest. The same test should be applied to the food with the occasional meal standing out. The cafeteria style breakfast is now dated. Food is being cooked to order in good hotels such as our pre cruise one in San Francisco. Here the bacon is piled high and the beans congeal as time goes by! Service by staff inside and on deck is intermittent. The top pool deck was often ignored by the pool staff. The woman behind the bar both by the pool, and again in the evening was terse and argumentative. She basically told me I was wrong when I suggested I had ordered soda and lime many times and had been served Sprite and lime. According to her that was impossible. When I returned a glass of champagne which had clearly been poured hours before I was met with a scowl. I have served myself wine and cleared my own table more than once. On the pool deck I forgot to look at my table number so rather than help me out by looking across the deck to where I had pointed the waiter simply refused to take my order. I actually took a soiled sunbed cover to reception to show them the standard of cleanliness. After three days of finding dirty covers I thought at least if I took it down something would be done. I was treated as if my complaint was not worth the time and subsequently found that it had not been passed on. It was only when I followed it up a week later having heard nothing that someone called me to say it had been noted and would not happen again. Needless to say it did. We did not have any representative or information at our hotel on embarkation day. A driver pulled up to collect four people from our hotel but did not have names of clients or the ship. We just got in with two others and directed him to the Navigator berth in the terminal. We are taking a post cruise tour. Our hotel has been changed twice. The woman here on Destination Sevices failed to listen to our request for confirmation and just kept talking about something else so we walked off and are having to phone Regent in England to find out what is going on. The fixtures and fittings in the cabin are worn out. The drawers stick, the pillows are lumpy and the shower is dated. Who needs a soap tray these days? Somewhere flat to stand the shower gel would be better. The television and video player which we relied heavily upon because of the lack of entertainment, were unreliable and out of date. We have spent a lot of money in our own house to upgrade our standard of living and did not expect to be going down a notch in terms of comfort. The standard of cleaning in our cabin was poor. I often found items I had placed in the bin such as dental floss on the floor after the staff had been in. At least they came I suppose apart from two days when they forgot us completely. I decided I would use the gym on this cruise as a kick start to a new fitness regime at home. I wanted to use the time to familiarise myself with the machines. The fitness instructor was either absent from the gym or could not find the time to explain the machines to me. I felt like I was too unfit for him to take time over. When I did ask a question about heart rates and programmes on the cross trainer he barely gave me the time of day and kept darting out to reception as if looking for more important clients who had booked extra sessions and paid for them. I gave up on him and did it myself and yes I lost 6 kilos! That should give you an idea of how easy it has been to refuse the food which was often just not worth the calories. We found the entertainment team aloof and very much seperate from the guests unlike our experience on Seabourne where they really join you on the dance floor! The dancing here is late at night and the Regent orchestra is poor and boring. Everything seems rooted in the 1940's in terms of music and shows which have hardly changed over five years. We didn't bother with any and just stuck to our own films and box sets whenever we could coax the dvd player and remote in to life. This is an all inclusive cruise and in the past has been well worth it but not anymore. We are gold members as a result of all the cruises we have taken with Regent over the last five years. This is to be our last with this company. I am always fair whenever I review anything and this may seem a harsh review but it is all true. We like to reward good service and are loyal clients to may firms and companies. Although not required we did tip two waiters Siva and Alvin who embodied the old spirit of Regent. Such a shame it has come to this. We are going to book two luxury land holidays next year and give cruising certainly with this company a miss.

Navigator is past its sail by date.

Seven Seas Navigator Cruise Review by Mr White

139 people found this helpful
Trip Details
  • Sail Date: September 2015
  • Destination: USA
We are on the last leg of a 21 day cruise and are currently experiencing very rough seas on route to our final destination New York. To give you a flavour of this ship our bath is currently filling up with sewage and the plug is broken so we cannot stop it. The staff say that is what happens on this ship in rough seas! We await the results! Last week our toilet flooded and although a plumber was on hand within minutes is this really what we should expect of so called luxury cruising? We understand that they are taking this ship on a world cruise in 2017. Our advice for what it is worth? Do not go!

The choice of food is very limited and on a 21 day cruise the menus did not change once. Can you imagine 128 days of it! The menus are the same as they were five years ago. The ship is cramped. The staff are generally indifferent and unlike five years ago when we started with Regent it is now a case of spot the really keen friendly staff as opposed to the poor ones standing out from the rest. The same test should be applied to the food with the occasional meal standing out. The cafeteria style breakfast is now dated. Food is being cooked to order in good hotels such as our pre cruise one in San Francisco. Here the bacon is piled high and the beans congeal as time goes by! Service by staff inside and on deck is intermittent.

The top pool deck was often ignored by the pool staff. The woman behind the bar both by the pool, and again in the evening was terse and argumentative. She basically told me I was wrong when I suggested I had ordered soda and lime many times and had been served Sprite and lime. According to her that was impossible. When I returned a glass of champagne which had clearly been poured hours before I was met with a scowl. I have served myself wine and cleared my own table more than once. On the pool deck I forgot to look at my table number so rather than help me out by looking across the deck to where I had pointed the waiter simply refused to take my order. I actually took a soiled sunbed cover to reception to show them the standard of cleanliness. After three days of finding dirty covers I thought at least if I took it down something would be done. I was treated as if my complaint was not worth the time and subsequently found that it had not been passed on. It was only when I followed it up a week later having heard nothing that someone called me to say it had been noted and would not happen again. Needless to say it did.

We did not have any representative or information at our hotel on embarkation day. A driver pulled up to collect four people from our hotel but did not have names of clients or the ship. We just got in with two others and directed him to the Navigator berth in the terminal. We are taking a post cruise tour. Our hotel has been changed twice. The woman here on Destination Sevices failed to listen to our request for confirmation and just kept talking about something else so we walked off and are having to phone Regent in England to find out what is going on.

The fixtures and fittings in the cabin are worn out. The drawers stick, the pillows are lumpy and the shower is dated. Who needs a soap tray these days? Somewhere flat to stand the shower gel would be better. The television and video player which we relied heavily upon because of the lack of entertainment, were unreliable and out of date. We have spent a lot of money in our own house to upgrade our standard of living and did not expect to be going down a notch in terms of comfort. The standard of cleaning in our cabin was poor. I often found items I had placed in the bin such as dental floss on the floor after the staff had been in. At least they came I suppose apart from two days when they forgot us completely.

I decided I would use the gym on this cruise as a kick start to a new fitness regime at home. I wanted to use the time to familiarise myself with the machines. The fitness instructor was either absent from the gym or could not find the time to explain the machines to me. I felt like I was too unfit for him to take time over. When I did ask a question about heart rates and programmes on the cross trainer he barely gave me the time of day and kept darting out to reception as if looking for more important clients who had booked extra sessions and paid for them. I gave up on him and did it myself and yes I lost 6 kilos! That should give you an idea of how easy it has been to refuse the food which was often just not worth the calories.

We found the entertainment team aloof and very much seperate from the guests unlike our experience on Seabourne where they really join you on the dance floor! The dancing here is late at night and the Regent orchestra is poor and boring. Everything seems rooted in the 1940's in terms of music and shows which have hardly changed over five years. We didn't bother with any and just stuck to our own films and box sets whenever we could coax the dvd player and remote in to life.

This is an all inclusive cruise and in the past has been well worth it but not anymore. We are gold members as a result of all the cruises we have taken with Regent over the last five years. This is to be our last with this company. I am always fair whenever I review anything and this may seem a harsh review but it is all true. We like to reward good service and are loyal clients to may firms and companies. Although not required we did tip two waiters Siva and Alvin who embodied the old spirit of Regent. Such a shame it has come to this. We are going to book two luxury land holidays next year and give cruising certainly with this company a miss.
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