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As this was our fourth cruise with Star Clippers it would seem obvious we were fans of this line. Unfortunately this latest experience will not encourage us to return. Yes Royal Clipper is starting to show her age but the actual sailing is still a special event. However with a cruise priced at something around £3000 per head for a grade 2 cabin the overall experience was disappointing. The food and dining room service was still very good as was the cabin stewards attention to detail in the tired cabin but the real problem was the attitude of the senior personnel. From the cruise director, hotel manager, restaurant manager and other ranking officers, passengers were basically ignored or treated as if they were a nuisance for any kind of request or help on different issues which were small but escalated as the cruise progressed. Unable to guarantee a table for our family of 7 people for dinner unless we were first in queue at the start of service. In fact these people were more interested in telling us to observe the rules and their own importance than trying to ensure people were happy. Having taken the trouble to write to Star Clippers - Mr. M. Krafft Owner - to try and explain some of the shortcomings - and without the courtesy of a reply I can only presume the line does not care about return bookings. Great Pity!

Not What It Used To Be!

Royal Clipper Cruise Review by fortyniner49

18 people found this helpful
Trip Details
As this was our fourth cruise with Star Clippers it would seem obvious we were fans of this line. Unfortunately this latest experience will not encourage us to return. Yes Royal Clipper is starting to show her age but the actual sailing is still a special event. However with a cruise priced at something around £3000 per head for a grade 2 cabin the overall experience was disappointing. The food and dining room service was still very good as was the cabin stewards attention to detail in the tired cabin but the real problem was the attitude of the senior personnel. From the cruise director, hotel manager, restaurant manager and other ranking officers, passengers were basically ignored or treated as if they were a nuisance for any kind of request or help on different issues which were small but escalated as the cruise progressed. Unable to guarantee a table for our family of 7 people for dinner unless we were first in queue at the start of service. In fact these people were more interested in telling us to observe the rules and their own importance than trying to ensure people were happy. Having taken the trouble to write to Star Clippers - Mr. M. Krafft Owner - to try and explain some of the shortcomings - and without the courtesy of a reply I can only presume the line does not care about return bookings. Great Pity!
fortyniner49’s Full Rating Summary
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Cabin Review

Cabin 218
Obviously for a small ship the cabins are somewhat cramped but the main problems because of age were the bathrooms. Toilets on the blink: washbasins plugs and taps on the blink: Complete refurbish needed.
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