Well, they don't believe in ADA laws or at the minimum are very noncompliant. They have no problem moving rooms on people without notification. I had to bring it to their attention (at different times) that there was no shower gel (the first day on board so they didn't bother to check such things) and more Kleenex was needed (after leaving the empty box in plain sight). The closer was unusable as the door hinges were broken ( finally fixed on last day of cruise). The food was nothing to write home about nor was the food service - they seemed more interested in cleaning up after people left than serving them. The only true bright spot of this cruise was (excluding our great friends we were traveling with) was one young lady on the shore excursion crew.