As indicated in previous reviews about the Spirit cruise from Singapore to Sydney - complete debarcle on embarkation at Singapore - due to partial re-fit and late arrival of boat to dock. Carnival's initial use of this cruise terminal and obvious lack of pre-planning or preparation on scoping the venue and available facilities for video/audio communication (was none), suitable seating and failure to utilise available technology such as text/email to forewarn passengers of expected delays. Extremely poor management of issue on site and exposure of aged/infirm/very young to health/safety risks through long embarkation process.
After boarding subjected same passengers to further distress/discomfort with safety drill out on open deck in high temperatures.
After finally setting sale it was obvious the vessel had not been commissioned properly after work was done with passengers reporting numerous issues; toilets; cleanliness; flooding; no hot water etc litany of issues.
Also as indicated on board activities and entertainment was mixed and generally fell short of the mark in a subjective judgement. eg 2 hypnotists within a few days of one another (one was bad enough).
Food was also a bit hit and miss - passing completely on the buffet scrum that is the Lido deck in favour of the Empire dinning room - some really nice meals, a couple excellent but also a few pretty ordinary ones, Nouveau fine dining for another $40/head turned out to be pretty nice for entree and mains - deserts fell away but excellent mains.
Issues with ship organised tours in planning and processing.
To Carnival's great credit and foresight - a substantial cost refund was quickly offered by way of acknowledgement and recompense for actual and anticipated short comings - thumbs up to this and smartly played. There were quite a few justifiably disgruntled passengers.
The company's biggest and best asset rose to the challenge and starting from a very unenviable position the staff on board rallied around the disaster with outstanding levels of service across the board and in interactions generally. High praise and acknowledgement to the staff.
Given the considerable difficulties experienced due to a number of factors and poor management by Carnival - the overall experience was not completely lost and there were glimpses of sunshine and blue sky enough for the cruise to still offer relaxation and enjoyment. (feedback provided to Carnival).
Unfortunately - the experience has greatly dampened any growing enthusiasm we were building for this type of holiday - unlikely there will be a return opportunity with this line.
good sized cabin with extended balcony on the forward area of the ship.
very noisy balcony partition that was unsecured throughout the trip - constant rattle/banging when cruising.
Shower good and cleanliness/servicing also very good.
No hot water for a number of days.
In room entertainment - substandard. (tv/movie channels)
Due to tight scheduling this tour was very poor overall - historic railway trip was quite nice and enjoyable, pleasant trip but insufficient (no time) provided to explore Kuranda Village and have some lunch.
Far too rushed.
Better option is more time and railway up and skyway back round trip - not offered.View All undefined undefined Reviews