The absolute worst experience of my life. Took my mam on this cruise to give her a holiday of a life time and possibly her last holiday, due to ill health.
Been on four other cruise liners and loved every minute. Waiters and staff were the most miserable unhappy unfriendly people, half of them couldn't understand what you were saying unless you were Italian. Rude, noisy, and abrupt; the staff were not interested in you. I complained from day one to the hospitality staff, and the hospitality manager till the day I left . An apology and a bottle of wine was the only compensation they found suitable for my experience .
Food was cold, you sat in the breakfast room next to the galleys, listening to waiters banging crockery and scraping waste from plates in your full view . We joined the ship in Palma, no refreshment drinks , left to our own devices to embark. No passenger assistance for my mam. No welcome or help to our rooms. Basically find your room yourself .
Average got what we paid for. No complimentary toiletries unless you stood in a queue at reception and asked for them.