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"Sorry that area is closed" is a refrain we heard on a daily basis in one or more areas. 1. Royal Crown Lounge is for Diamond only. 2. Colony Club is closed for private event. 3. Open dining area behind Windjammer is closed for private event (and was not open even when there were no private events). Availability of seating to eat meals at certain times was a problem. 4. Hot tub is closed for maintenance in Solarium. (Only one on ship) I feel we should know before booking that we will not have access to all public areas of the ship. At times we spent 30 minutes looking for a place where 6 people could sit and socialize. Lack of public spaces is the reason we have avoided the 6,000 passenger mega Oasis class ships. Beverage selections were restricted as we often heard "We are out of that wine selection" and we missed the "drink of the day" (staff didn't know what we were talking about) like we enjoyed on the Serenade four weeks earlier. We found prices to also be more expensive on the Brilliance as compared to the Serenade. It took 3 days for our group of six to get seated with another group of 3 couples (all nice people) but question why this was such a problem in the first place. We had cross-referenced our cruise reservation numbers well in advance and were told it had been handled. On a positive note; the staff overall was excellent with many of them being exceptional. Our wait staff did a good job in spite of the fact they had too many people to serve (2 tables of 12). We enjoyed Rita's Cantina (Vinko was great behind the bar) but often overwhelmed by the volume of demand at times. Our room steward was very good and attended us well. The entertainment was top notch and the cruise director (HelloClo) was one of the best we have ever had. For these reasons, the average overall score came out to a 3 out of 5 instead of a lower score. Kitchen was fair but certainly not exceptional. Experience in Chops Grille also could have been better based on past experiences on other RCCL ships (Steaks ordered medium were served well done for 3 of 6 people in our group). The waiter said they could cook us new steaks, but we had already waited and didn't want to wait to eat after the others were already finished. We received great service at the Rbar in the Centrum. Craig (asst. Waiter forward of Windjammer on deck 11) was friendly and attentive as we spent a lot of time in this area. Bar service in the Solarium was poor with the exception of Park Cafe (again staff was excellent) . Unfortunately; the Solarium bar seemed to be never open all the times we passed through the area. Early morning coffee outside the Windjammer was often empty and no coffee mugs. I learned to inspect empty coffee mugs before using as at least on 3 occasions when I found them to be dirty. I guess I need to read the ship reviews before booking in the future. I doubt I will be returning to the Brilliance anytime soon. Overall, I think the ship is a bit tired and needs a restoration. I expected more based on my past experience with RCCL.

Brilliance Not Quite Up to RCL Standards

Brilliance of the Seas Cruise Review by jbevans12345

Trip Details
"Sorry that area is closed" is a refrain we heard on a daily basis in one or more areas.

1. Royal Crown Lounge is for Diamond only.

2. Colony Club is closed for private event.

3. Open dining area behind Windjammer is closed for private event (and was not open even when there were no private events). Availability of seating to eat meals at certain times was a problem.

4. Hot tub is closed for maintenance in Solarium. (Only one on ship)

I feel we should know before booking that we will not have access to all public areas of the ship. At times we spent 30 minutes looking for a place where 6 people could sit and socialize.

Lack of public spaces is the reason we have avoided the 6,000 passenger mega Oasis class ships.

Beverage selections were restricted as we often heard "We are out of that wine selection" and we missed the "drink of the day" (staff didn't know what we were talking about) like we enjoyed on the Serenade four weeks earlier. We found prices to also be more expensive on the Brilliance as compared to the Serenade.

It took 3 days for our group of six to get seated with another group of 3 couples (all nice people) but question why this was such a problem in the first place. We had cross-referenced our cruise reservation numbers well in advance and were told it had been handled.

On a positive note; the staff overall was excellent with many of them being exceptional. Our wait staff did a good job in spite of the fact they had too many people to serve (2 tables of 12). We enjoyed Rita's Cantina (Vinko was great behind the bar) but often overwhelmed by the volume of demand at times. Our room steward was very good and attended us well. The entertainment was top notch and the cruise director (HelloClo) was one of the best we have ever had. For these reasons, the average overall score came out to a 3 out of 5 instead of a lower score.

Kitchen was fair but certainly not exceptional. Experience in Chops Grille also could have been better based on past experiences on other RCCL ships (Steaks ordered medium were served well done for 3 of 6 people in our group). The waiter said they could cook us new steaks, but we had already waited and didn't want to wait to eat after the others were already finished.

We received great service at the Rbar in the Centrum. Craig (asst. Waiter forward of Windjammer on deck 11) was friendly and attentive as we spent a lot of time in this area.

Bar service in the Solarium was poor with the exception of Park Cafe (again staff was excellent) . Unfortunately; the Solarium bar seemed to be never open all the times we passed through the area.

Early morning coffee outside the Windjammer was often empty and no coffee mugs. I learned to inspect empty coffee mugs before using as at least on 3 occasions when I found them to be dirty.

I guess I need to read the ship reviews before booking in the future. I doubt I will be returning to the Brilliance anytime soon. Overall, I think the ship is a bit tired and needs a restoration. I expected more based on my past experience with RCCL.
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Cabin Review

Cabin 9586
Nice cabin but needs updating. Looks a little tired. Great cabin steward.
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