Norwegian Getaway Review

4.5 / 5.0
3,272 reviews

Worst Experience Ever!

Review for the Eastern Caribbean Cruise on Norwegian Getaway
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reflogmx
10+ Cruises • Age 40s

Rating by category

Cabin
Value for Money
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Dining
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Entertainment
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Sail Date: Sep 2015
Cabin: Balcony Stateroom
Traveled with children

Horrible service at dinning room. On 2nd day got 2 different menus at dinning room. Wife had one from last day with son. I had a correct one with daughter. Slow waiters and very unprofessional. Pool crew on slides was rude. Called me fat guy and made fun of me in front of people saying I was 8 lbs over their limit to ride the rides where the 2 guys behind me were much more heavier and went through slides. Kids wanted to go on the water slide waited 45 minutes each time to ride them. Couple days same lines. Kids are very disappointed too. Kids small pool was close with nap around walking in areas for the kids to play around. Room service attendant was nice gave him $50 tip. Food tasteless, all taste the same. Bathroom didn't flush had that fixed. Remote for TV wasn't working that was fixed. Shipping has no amenities period. Horrible singers and cheap performance. Only 2 elevator towers on mid and in the back versus other ships have 3 to 4 towers. Elevators are slow response and take forever. No bar drink waiters. Horrible crowded lines at the bars. Soda package does not include juice like carrival or rcl. No lobster meal on a 7 day cruise? Really? Yes no lobster period. Crew is very uneducated. Went to customer service desk huge lines. Asked to remove service charge $13.50 a day per person. I had 2 toddlers with me. They got charged same amount as adults. $13.50 a day $378 for a 7 day cruise. They said they will not remove and that I need to pay where it states in their contract that service charge gratuity is optional. I spoke with number of assistant managers and managers every day to take care of onboard credit. They tell me they descided not to remove as of 2 cruises ago. Where i purchased tickets 3 months ago and clearly stated in my contract gratuity is optional. I dont have any money or credit cards on me to pay their fees and they said call grand parents make grandpa, brothers or friends to have them pay. Ridiculous! So if you get on board credit and u don't use it on the first day u won't get it back. They said i need to submit a letter stating why i don't want to pay gratuity with in 30 days after the cruise and with in 2 weeks i will get a refund check. Really? What if u do t have $ with u to pay gratuity now? No chocolates or towel toys like carnival. I had balcony and I am 3rd time with Norwegian. Latitudes members. No captain night no freaking bathrobe for being loyal customer. Sad to say but no more cruises with Norwegian period. My favorite is Royal Caribbean then Carnival. TV channels are a joke. Low light everywhere on ship. Warm air on most levels. A few channels and stupid nothing close to carnival. Where I don't really like carnival. So imagine how much worse this ship is. It there was a scale 1-10 I would give -8. People smoke in casino and goes up the smoke to other levels of the ship. No hammocks or lay down area on the pool deck. Only a few jacuzzi on the ship crowded. No complimentary sauna period. Asked for a pass it was $199 per person so for me and my wife it would have been $400 for a sauna. Where other ships in have been on have always complimentary sauna. Except allure of the seas, where they gave me crazy discount. Asked to buy 1 day pass to sauna they said no. They need to sell 125 passes she said first then maybe the will consider selling me 1 day or 1 time pass to sauna. No big TV outside, pool area. Only small one at 18 yrs only area. That opens to all after 7pm. When you get over there and sit down to watch a movie get ready to breathe some heavy diesel fuel exhaust. All smoke from diesel engines goes down right at that movie area. They have a big screen in atrium area where guest service is. My 2 kids and a pregnant wife as well as me went to watch despicable me 2 on 3rd day of sailing at 3:30. Someone started smoking it filled up with smoke fast. I went to complain the guy at guest relation was ignorant untill another lady came in and said room has a very strong smoke. I dont smoke but 2nd hand smoking kills me. My clothes and kids smells like we have been smoking all day. It was so bad had to switch the clothes. In atrium they got ping pong or air hockey table and when people play you can't hear big screen. Halls are squeeze through and very narrow. 2 people can walk by one needs to hide in to room door area. No breakfast in a big dinning rooms only at 1 location. No pizza night. Other ship have 24 hrs eatery. They got 24 restaurants and 3 complimentary dinning rooms. They push cover charge restaurants. Imagine 24 restaurants on a ship and no other cool areas. Food is tasteless. Same foods everyday. No seafood. Seems like all chemicals that exist are in the food. My stomach and kids are hurting from the food. Overcrowded ship. Wow what a disappointment. Only 2 shopping stores too. Photo crew not proffecional. Money down the drain cruise. Very very boring ship. No enterntaiment. Cheap performance. Homemade music and singers. No more business with Norwegian. I have been on 32 cruises alltogether. I just wish more people can read it up on this and avoid this horrible cruise ship.

Cabin Review

Balcony Stateroom

Cabin BX

Overall ok for cabin.

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