Our trip was to join princess cruises on their 50th anniversary along with our 50th wedding anniversary. What a memorable occasion!! - not!!!
Mixed up dates visiting melbourne & hobart. Princess cruises had advised them, but we did not find out till the ship was underway. We had booked to meet friends in melbourne whom we had not seen for 50 years & also a tour in hobart, but because of the mix up in dates neither happened. Phone calls on board are non existent. Our friends could not change dates & our hobart tour cost us 4 - yes 4 times as much to book from the ship!!
We had several trips to the passenger desk - queued for literally hours, but not much help. First 3 days were a waste of time & they had me in tears.