4 hour delay for boarding, left waiting in hot terminal, no water and over 2000 people. No communication. Tender process was terrible, people missed their tours due to lack of organisation and communication from staff. No water in pools, spas or waterslides for 2 days. Ship was filthy from day 1 to last day. Constant upgrades being worked on during whole cruise. Sushi bar opened in last few days, jims bbg didnt open at all, some deck areas closed until disembarking day. Food in empire was good, food in la playa was very mediocre at best and unsafe (in our opinion) at worse. Food kept during service, barely warm. If you font like chinese or indian or greasy food then you are out of luck. Deck chairs on serenity deck are mouldy and very dirty, tours cancelled but not notified until late night before when all suitable tours booked out. They ran out of arts and craft supplies after 4th day. Shows are very very poor quality compared to p&o cruise 4 years ago. Hypnotist who couldnt hypntise anyone, magician whose biggest trick was to remove someones watch and link 3 rings,
On one of thevtenders at yorkeys knob when the seas were getting rough, the driver thought it would be fun to try to race another tender boat to the ship, children were screaming and crying, an older man fell off the seat and i banged my head hard against the side, some were vomitting.
My good dressed was ruined when i hung it in the shower to steam creases out and rusty water dripped from rust spots on ceiling of shower,
We had to do maintenance on bathroom door ourselves as the door was too heavy to open, after adjusting struts it was ok, we tried contacting customer services but after 5 attempts we gave up.
Very little variety of activities to do on board, plenty of trivia but jot much else.
We contacted carnival whose response was basically we will pass on your comments.
We will never cruise with carnival again.
Other than the bathroom doir and ceiling of shower being rusty, rest of cabin was ok. Pillows are tiny, lumpy and horrible