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The ship is beautiful but I found it to be very unorganized. . Cabin . Service . Lifts . My total bill . Disembarkation My sister and myself took my elderly mum away for a taster Cruise. We paid extra money to travel on the Brittania . When booking this Mini cruise, we explained there were 3 adults. We were told there were bed settees available . When we arrived in the cabin, there were 2 single beds, the other bed was a bunk placed in the roof of the cabin. It was opened up each night by a Steward. The bed obscured the balcony, we had to bend down not to bang our heads to sit on the sofa, make a cuppa and to sit on balcony . My sister banged the back of her neck on this bed. When we booked no one stated to us regarding the beds. My mum is 81, my sister has back trouble and I have had foot surgery. Reception did not help. I struggled up the ladder, we are not youngsters. We had to ring housekeeping 6:45 am to raise the bed out of the way. Service was good in certain areas, our designated restaurant was closed due to disembarkation, we found certain members of the staff rude in the other restaurant. We waited 10 minutes for a table, with an 81 year old lady who couldn't stand for long,baring in mind one half of the restaurant had empty tables but they were trying to keep to one area, this is not exceptable when you have ques people waiting, we sat down and was given cups and our hot drinks order had been given. we were then asked to move tables due to wheel chair person, baring in mind my mum can only walk with help of a trolley. we were happy to do this. we were moved to another table, we waited for service and i had to ask 15 min later if could we have some warm drinks, He informed me that they were busy and other people to serve, the table we were originally on were served and eating their breakfast. Lifts were dreadful, to many people to accommodate, many time we were squashed into the wall of the lift. This is unacceptable for elderly people who are unsteady on their feet. Disable lifts should be available. I had a telephone call from reception at 6:15 in the morning telling me my card had been declined , I told them it must be a mistake. I was told to phone my bank. I had to phone home to my husband to check internet banking to make sure my money was still in the bank, he gave me the number to phone the bank fraud squad who informed me they stopped my card because of my identification card. We went into the casino to put £5 chips into the bandit, all has changed you now have to place your key card in machine. A member of staff told me to put in my DOB make up a pin, I won £5.00, i decided to use it the next day but when i returned my cabin card would not work. my card was stopped because of the activity in the casino. Be aware if you are going to enjoy the facility's, i recommend you notify the bank before you leave. Disembarkation took a while, to get a lift was a nightmare, once down on the correct departure area the Que was a mile long, all in a line doubling back where you started. I think this ship isn't without their teething problems, I had a relaxing time on the Oceania , Britannia is far to big, It may look amazing but I feel i wasn't relaxed as I should have been. I would never take my mum on there again, maybe god willing a smaller ship.

Disappointing

Britannia Cruise Review by xannyyx

Trip Details
The ship is beautiful but I found it to be very unorganized.

. Cabin

. Service

. Lifts

. My total bill

. Disembarkation

My sister and myself took my elderly mum away for a taster Cruise. We paid extra money to travel on the Brittania . When booking this Mini cruise, we explained there were 3 adults. We were told there were bed settees available . When we arrived in the cabin, there were 2 single beds, the other bed was a bunk placed in the roof of the cabin. It was opened up each night by a Steward. The bed obscured the balcony, we had to bend down not to bang our heads to sit on the sofa, make a cuppa and to sit on balcony . My sister banged the back of her neck on this bed. When we booked no one stated to us regarding the beds. My mum is 81, my sister has back trouble and I have had foot surgery. Reception did not help. I struggled up the ladder, we are not youngsters. We had to ring housekeeping 6:45 am to raise the bed out of the way.

Service was good in certain areas, our designated restaurant was closed due to disembarkation, we found certain members of the staff rude in the other restaurant. We waited 10 minutes for a table, with an 81 year old lady who couldn't stand for long,baring in mind one half of the restaurant had empty tables but they were trying to keep to one area, this is not exceptable when you have ques people waiting, we sat down and was given cups and our hot drinks order had been given. we were then asked to move tables due to wheel chair person, baring in mind my mum can only walk with help of a trolley. we were happy to do this. we were moved to another table, we waited for service and i had to ask 15 min later if could we have some warm drinks, He informed me that they were busy and other people to serve, the table we were originally on were served and eating their breakfast.

Lifts were dreadful, to many people to accommodate, many time we were squashed into the wall of the lift. This is unacceptable for elderly people who are unsteady on their feet. Disable lifts should be available.

I had a telephone call from reception at 6:15 in the morning telling me my card had been declined , I told them it must be a mistake. I was told to phone my bank. I had to phone home to my husband to check internet banking to make sure my money was still in the bank, he gave me the number to phone the bank fraud squad who informed me they stopped my card because of my identification card. We went into the casino to put £5 chips into the bandit, all has changed you now have to place your key card in machine. A member of staff told me to put in my DOB make up a pin, I won £5.00, i decided to use it the next day but when i returned my cabin card would not work. my card was stopped because of the activity in the casino. Be aware if you are going to enjoy the facility's, i recommend you notify the bank before you leave.

Disembarkation took a while, to get a lift was a nightmare, once down on the correct departure area the Que was a mile long, all in a line doubling back where you started. I think this ship isn't without their teething problems, I had a relaxing time on the Oceania , Britannia is far to big, It may look amazing but I feel i wasn't relaxed as I should have been. I would never take my mum on there again, maybe god willing a smaller ship.
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Cabin Review

Cabin E519
As above

Port & Shore Excursion Reviews