BUS TRANSFER TO THE PIER

We have taken many cruises out of San Francisco, usually with Princess. We usually stay one night at the El Rancho Hotel in Millbrae. The next morning we have the hotel van take us to the airport where we catch the cruise ship bus to the pier. In the past, we have had the same bus driver each time. When we give him out bags, we tell him that we want the two carry-on bags back when we arrive at the pier. He puts them towards the front so he can retrieve them at the pier. The rest of the bags will then be taken to another location where they are unloaded and eventually delivered to our stateroom. The system works great and is very convenient. The driver (we have had the same man on each of our past trips) provides historical and other information about San Francisco during the drive to the pier. He is very knowledgeable about San Francisco.

This time the transfer was a disaster. We had a different driver that apparently did not speak English. I told the him that we wanted two bags back when we arrived at the pier and he looked at me like he had no idea what I was talking about. I guessed that he did not speak English and repeated the information. He just grunted and threw the bags in with the rest. Read more