Celebrity Constellation Review
Attention to detail was not there
Rating by category
Additional details
We have cruised with Celebrity on all 3 of our cruises, and have considered ourselves brand-loyal to them. While we are younger than much of the clientele (32 years old), and we have genuinely enjoyed travelling with them. But this cruise, while being a good cruise based on the Ports, lacked significantly in its attention to detail, with a glaring hole in how they dealt with our problems.
First, I'll say that we felt like second-class citizens on this cruise. Most of the cruisers were at high status levels in Celebrity's Captains Club program, and things that had been available to all in the past were available only to Elite or higher members. One example is High Tea, which had a cost in the past, but this time was listed for certain Captains Club members in the daily. Another is Michael's club, which was a cool bar on a prior ship, is here a "members only" club. Between that, and many of the people we made friends with eating at Blu or Luminae, we felt like we weren't part of the cruise. And instead of making us feel like upgrading, it made us want to leave.
Onto the highlights:
Cabin Review
Ocean View 8
Room had no couch due to the connection to another room. This eliminates a lot of sitting space, which means you have to sit on the bed. Makes the room feel incomplete. The bathroom had mildew in the lighting which was probably from continuous lack of cleaning (difficult to access). Storage space was good and the suitcases fit well under the bed. Walls and floor could use touching up where paint peeled or scratches occurred.