We read so many bad reviews we were not quite sure what we were getting into. However, we all had a great week cruising to Norway and would not have missed it for anything. This was our 2nd cruise with HAL and was much better than the first one. I was traveling with my husband and my brother and we were all very pleased with it.
We picked up the HAL bus at Heathrow and arrived at the ship about noon. Embarkation was smooth and we were on the ship in time for lunch. About a week before the cruise we were offered an upgrade to the Navigation suites for a very low price and it was well worth it. The cabin was beautiful, very spacious, especially for 3 people, and we all loved it. We also had a huge verandah which was nice, but it was a little chilly to sit out. We also had access to the Neptune Lounge and we used that a lot. It's a nice room with Wi-Fi and snacks and newspapers and we had some fun coffee breaks with other passengers there. The two ladies who were concierges in there were very friendly and could not do enough to help us with anything.
We found the staff, mostly Indonesians, were very friendly and genuinely interested in helping us with anything. Truthfully, I could not say enough about the staff, they were wonderful. The food was delicious, especially their bread and baked goods. We had breakfast in The Pinnacle a few times which was very nice. Never had a bad meal.