Magellan Review

3.5 / 5.0
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Tilbury to Amsterdam and Antwerp

Review for Europe Cruise on Magellan
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Ciancio
First Time Cruiser • Age 60s

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Sail Date: Sep 2015

What a disaster, my husband booked as a surprise through groupon who had a deal, buy one get one free. 2 days after taking his money, sending a receipt and a confirmation email with sailing details and giving me the gift, groupon sent him an email saying that the shipping company had overbooked so cancelled our booking. He contacted them explaining it was a surprise gift etc, they refused to do anything to help. They said they had availability on other dates but he would have to pay full price as the offer doesn't apply and there were no offers expected to be available any time soon, as he had given me the gift he decided he would book directly with them. He had booked in our married name, as we are newly married I had not changed the name on my passport, he contacted customer services. If you think Ryanair are bad these guys steal the show, they wanted £92 to change the name of my ticket to my maiden name. After some discussion they eventually agreed to charge "only £50", of course we had to pay this or not sail, within 5 minuets they emailed the new ticket through. Not a bad wage, £10 a minuet.

A big attraction of this ship was it has 3 jacuzzi's and 2 swimming pools, unfortunately the first 2 days the hot tubs were out of order, day 3 one hot tub was working and a ship full of people wanting a turn. Both pools were appalling, they water was filthy and freezing, not one person on the ship would brave a swim.

Day one we docked in Amsterdam, because of technical difficulties (they couldn't fit the ramp from ship to shore) we were not able to leave the boat until 11.45am instead of 9am. Corridors and stairwells were packed, people were getting irate and there was very little information being shared with passengers. Many excursions were cancelled, as a "means of compensation" everyone was offered either a glass of wine or a soft drink ....

Cabin Review

Cabin Suit

Good though charging £1.95 for a few nuts is a bit extreme

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