Royal Princess Cruise Review by Sparkeys
- Sail Date: August 2015
- Destination: British Isles & Western Europe
- Cabin Type: Mini-Suite with Balcony
Our Cabin Steward & the Beverage Steward @ Vines were excellent as they were attentive & met our needs but I can't say the same for the remaining staff. They seemed indifferent & not personable. Is it because "gratuities" are just a given so why go out of your way. We had to wait quite awhile in some of the lounges for service or refills so when we found Gerry at Vines we kept going back.
We had a 6:00 pm dinner seating and found the service overall slow. I found our Waiter did his best but not sure why it took almost 2 hours for dinner with a lot of waiting between courses. Our Wine Steward was atrocious. He should not be working with the public as not friendly (we tried to warm him up) and was snippy when we asked for more wine telling us "to wait a minute". We had to ask our waiter to follow up or for a refill. Other than the beef medallions (a menu staple), one night prime rib & lobster the menu overall was not palatable.
We have been on 3 other cruise lines & Celebrity & Royal Caribbean were better. The big negative was the initial embarkation process. We arrived by independent shuttle at 1:30pm & our tickets & luggage processed right away but we had to wait in a holding area for an hour & 45 minutes to board. No refreshments nothing. Never seen that before. We had no time to eat or anything as we had to attend the mandatory safety drill. The embarkation process was also horrible in St Peter's Port as we had to wait for 30-45 minutes in the pouring rain & then no provisions were made for the elderly or feeble to navigate an inclined slippery gangway into the tender.
Again when we arrived back from a cruise sponsored tour in Belfast along with several other bus tours in early afternoon there was only one walkway open to board and again we waited an hour to get on while others were trying to disembark to catch afternoon excursions. Fiasco! NO GAMBLING, or it was sporadically opened, apparently we were not far enough into international waters & it was missed. Should have highlighted that before hand. A little disappointed the cruise line sent the survey via email before we ere even finished the cruise & gave us only 2 weeks to complete which did not allow for an extended vacation so they could not benefit from this feedback.
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