Wife and I did our first "Crossing" in August and hope to do many more. As veteran cruisers we've determined that our favorite part of past cruises were days at sea. So, why not do 100% Days at Sea?
Flew into Heathrow from Boston, then a bus to Southampton. Great embarkation experience, cabin ready with bags already there. Deck 4, "Sheltered" balcony amidships.
The Crossing is a VERY specific experience appropriate for a traveler looking for this particular experience. People who don't do their homework and come away disappointed have only themselves to blame. So, back to "Elegant"... IF Formal Nights are your favorite nights on a cruise, IF you always eat in the dining room and rarely touch a buffet, IF your musical preference is classical, IF you'd happily swap a rock climbing wall for the largest library at sea, IF you're happy with small portions of excellent and varied food provided by first class, caring wait staff that ensures dietary restrictions are followed, IF your idea of a great onboard activity would be attending 4 different astronomy lectures over 8 days, IF you'd like to leave your balcony door open regardless of the cold, wet, windy weather outside... WELL, book your Crossing without delay! Better yet, do a roundtrip NYC-Southampton for about the same cost as flying one way and cruising the other. We wish we had done that!
Understated but has everything you need and nothing you don't. "Sheltered" balcony not very attractive ("A whole cut out of the hull" about sums it up), but it was 100% usable in even the nastiest weather. Obviously designed for the North Atlantic, not the Caribbean.
Wheel chair service readily available for those with mobility issues, short lines, prompt boarding when group called
No wheelchairs (as in ZERO), few porters. Huge, warehouse-type building. The few disinterested "service" people would clearly rather be somewhere else, doing something else. Just awful. Fell short of even my low expectations for NYC.