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Island Princess Review

4.0 / 5.0
Editor Rating
1173 reviews
12 Awards

Not the Best By a Long Way

Review for Island Princess to the Eastern Mediterranean
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2-5 Cruises • Age 40s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jun 2015
Cabin: Balcony

Let me start with the good bits: Most of the waiting/serving staff were excellent, friendly and very efficient. The general layout of the ship and choice of bars and restaurants was also very good. Transfers to and from the ship were good as was the organisation of embarkation.

No for the bad: The customer services desk staff were shocking!, rude, lacking in information and often contradicted each other in what information they did give. They all need a long course in CUSTOMER SERVICE! The ship unfortunately had a problem with what we believe was one of the engine shafts, I say we believe because we were given almost no information about this. The knock affects of this failure was we missed one stop totally and had two others stops that we only a couple of hours at. Obviously this was a great disappointment, especially as this was the section of the trip we were looking forward to the most as we hadn't visited these places before. Whilst we know that a breakdown can happen and that's not necessarily anyone's fault, the way it was handled was very poor indeed. We were told early one morning of the PA by the Captain that overnight this failure had happened and that the ship is now only running on one engine and slowly. He said he would keep everyone up to date and that this would not affect our trip.. Rubbish.

As mentioned above it definitely did affect our trip. Oh and this was the first and last time we ever heard from the Captain. No real information was ever given about the problem only what impacts it was now clearly going to have on our trip. (Enough on that subject now).

Cabin Review


Cabin B1

The cabin itself was good size and was kept clean. The lady looking after us/the room was not the friendliest though! Everything seemed to be an effort for her!

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