I was on the Horrific transatlantic sailing. I agree with my co-cruisers...this cruise was the worse. And not getting any better might I add. We have been back 3 weeks and they are still not responding to issues that were present on this cruise. Example being we had damage to luggage that they agreed was their fault. They gave us a loss and damage report from the Chief Officer. Took 2 weeks for MSC to respond and they claimed there was a disclaimer on the form....I've looked the form up and down...not a single disclaimer. Now I get, oops, it must be in all that paperwork with your tickets. So why give a loss and damage report?
In any case, everything everyone said was true. From embarking to disembarking....it was s nightmare. Enjoyed the ports. Being off the boat was always a treat. We ate in every port we could as the food was terrible. (For those that wrote the food was good...where do eat????) I can't imagine that the Chef has "suddenly" learned how to cook. For an Italian cruiseline we expected more but would have settled for edible.
I think the lack of concern for safety was my biggest complaint. No crew showed up at all for our muster drill and you could not hear the PA system out on deck 7. No hand sanitizers until the first American port. We had to bus our own tables everyday in the buffet area while the waiters just stood and watched you (I can tell you every cabinet to find rags, salt, sugar..just ask me). Well, they did start bussing the last three days...just in time for tips. Speaking of which I have never seen so many people remove the tips from their bill. They gave out pink papers for it at the Accounting Desk and the line was all the way to the bar...guests with their pink slips in hand.
Nice cabin...balcony. A bit noisy on deck 12 as you hear everything on the pool deck above you. Don't know about other cabins.