• TRAVEL NOTICE: Learn more about COVID-19
  • Write a Review
  • Boards
  • Log In
  • Find a Cruise
  • Deals
  • Excursions
  • More

Stella Review

-- / 5.0
Editor Rating
14 reviews

Rhine Cruise; Let Down by Misleading Adverts and Poor Communication

Review for Stella to Europe River
User Avatar
fireman999
10+ Cruises • Age 70s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Aug 2015
Cabin:

When we booked this package in April 2015 it was advertised as starting from Amsterdam on 21st August with an overnight stay in port and departing later the following day - this was exactly what we wanted as this was during Sail Amsterdam 2015 which was an event that only happens every 5 years and was the main reason for booking the cruise.

Some 3 weeks before the event we received notification from AROSA that the embarkation point had been changed to Utrecht that was some distance from Amsterdam - the reason stated was because of Sail Amsterdam 2015. The letter also indicated that it had been written some months prior to when we had received it and so I wrote to AROSA expressing our disappointment and asking when they knew about the change of embarkation port but they failed to answer this and did not reply to 3 further emails.

I then directed the questions to the UK cruise company that had sold the cruise as part of a package and after a number of emails they finally admitted the following "After having a look in to the situation I can confirm there has been a miscommunication between both parties and the embarkation port has always been Utrecht. The miss communication between ourselves and A-Rosa is ongoing and something that we are discussing." Obviously, this change caused both ourselves and many other passengers great disappointment and to embark on a cruise in an area that that the ships crew described as unsafe was not a great start to our cruise and we would certainly not have booked it had we known that it was not starting in Amsterdam.

Cabin Review

Cabin Double Standard

This was a nice cabin, very quiet with very little noticeable vibration. The shower was excellent and cabin service very good.

7 Helpful Votes

Find a Stella Cruise

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.