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Stella Review

-- / 5.0
Editor Rating
14 reviews

Rhine Cruise; Let Down by Misleading Adverts and Poor Communication

Review for Stella to Europe River
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10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Aug 2015

When we booked this package in April 2015 it was advertised as starting from Amsterdam on 21st August with an overnight stay in port and departing later the following day - this was exactly what we wanted as this was during Sail Amsterdam 2015 which was an event that only happens every 5 years and was the main reason for booking the cruise.

Some 3 weeks before the event we received notification from AROSA that the embarkation point had been changed to Utrecht that was some distance from Amsterdam - the reason stated was because of Sail Amsterdam 2015. The letter also indicated that it had been written some months prior to when we had received it and so I wrote to AROSA expressing our disappointment and asking when they knew about the change of embarkation port but they failed to answer this and did not reply to 3 further emails.

I then directed the questions to the UK cruise company that had sold the cruise as part of a package and after a number of emails they finally admitted the following "After having a look in to the situation I can confirm there has been a miscommunication between both parties and the embarkation port has always been Utrecht. The miss communication between ourselves and A-Rosa is ongoing and something that we are discussing." Obviously, this change caused both ourselves and many other passengers great disappointment and to embark on a cruise in an area that that the ships crew described as unsafe was not a great start to our cruise and we would certainly not have booked it had we known that it was not starting in Amsterdam.

Cabin Review

Cabin Double Standard

This was a nice cabin, very quiet with very little noticeable vibration. The shower was excellent and cabin service very good.

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