Emerald Sun Cruise Review by VPers
- Sail Date: August 2015
- Destination: Europe River
The ship is new, having been brought on-line just this year. The amenities were all very nice although the pool was a little smaller than I expected. However, they do have an "endless pool-type" feature that creates a current if you want to swim. The weather when we sailed was cool and rainy for most of the days so I don't know if the retractable roof was opened much during the cruise. The lounge area is nice and has a lot of seating although if all cabins had been filled I think it might have been a little more crowded than I wold have liked.
We found the cabins to be more spacious than we expected, and very comfortable. The ability to open the window as we sailed helped with the temperature control and brought in fresh air. We had full size floor to ceiling windows with two chairs we could use to watch as we sailed.The window was very large allowing us to stick our heads out to look around if we wished. We were on the middle floor which was perfect. We heard from others that it was noisier on the top floor but we heard very little noise in our cabins. We returned from dinner each night to find chocolate on our pillows and the schedule for the next day. (One day we forgot to turn off our do no disturb light so when they came in to put the chocolates on the beds they cleaned our cabin which we really appreciated but didn't expect.)
The length of the walking tours were just right and we were allowed free time in just about every city we stopped in. For passengers who needed more time or fewer obstacles, there was always a "gentle walkers group which was perfect for our mom. For the most part the tour guides were very personable and knowledgeable about the area being toured. The guides were local at each port.
The absolutely BEST part of the cruise was the staff. As "the Texan" says in a previous review, the staff on the Emerald Sun made us feel welcome the minute we set stepped out of our cab and grabbed our suitcases. We were on the same cruise as the Texan and agree with everything he said.
The cruise director (Ray) worked very hard to provide all of the passengers with a good experience. He took our mother under his wing and called her "mum" which she really enjoyed. When she wasn't feeling well he knew (don't ask me how) and asked after her. He checked in with her when she would move around the ship which we really appreciated. I can't imagine a better cruise director.
The wait staff, chefs, front desk staff, and housekeeping staff (and all of the other staff we met on board) were also wonderful. Their humor and their ability to remember our personal preferences was amazing. From the first day, they knew our likes and dislikes. My mom couldn't decide between desserts one evening so they brought her both. (She has never eaten so much and so well in her life....) The staff were always smiling, always polite, and always made sure we were having the best time possible.
Some people felt the food became somewhat monotonous but we enjoyed it. The only thing I would have liked to see is fewer 5-course dinners as I am typically a more casual diner. The breakfast and lunch buffets were always good. the dinner were also good but lengthy. Possibly more spicy foods on occasion would be nice.
I would love to cruise with this staff again at some time and would not hesitate to recommend the cruise line, the ship, and the staff to anyone.
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