This was my second River cruise. The first was with Avalon. They are like night and day.
The ship is older and very outdated... from the furniture, to the light fixtures. As another reviewer posted, the shower was smaller than I have ever seen. It's awful!! the cabins are small, as to be expected, but the beds are not comfortable. We had to ask for extra pillows as there was only one little pillow on each bed.
From the time we walked on board the hotel manager was nasty. She is French, and immediately made everyone feel like we were interrupting her day. If you asked her anything, or told her there as an issue with anything, she argued with you and got angry. She should not be in the hospitality industry. She made the trip kind of stressful. The staff was also not very helpful or forthcoming with information as far as when you got off the boat. IT seemed to be more of an inconvenience if you asked them anything outside of what you were told during the daily announcements. Thankfully the dining room staff staff made up for it.