Riviera Cruise Review by danalbaugh55
- Sail Date: July 2015
- Destination: Mediterranean
- Cabin Type: Concierge Level
We talked to the General Manager at one point who gave us an additional $150 dollars off clothing (they also gave us 25% off very inflated store prices and free laundry service). One pair of slacks for my wife and myself, two shirts, and a pair of shoes cost over $900.
In addition, no one kept us up to date on the status of the lost luggage unless we asked. Seems like when you've spent over $16,000 for your dream vacation, the cruise line could do more! Spent most of our time trying to track down our luggage on our own with little help from Oceania (it was their plane booking). Never got our luggage until after we arrived home..... Not a dream experience for sure!
Outside the luggage issue.... Food and general service is World Class. Entertainment is enjoyable if you exceed the age of 90 (lots of 1950 show tunes). Room was very good but not outstanding in terms of size (Bathroom was nice for a cruise ship).
My take away, It seems to be about the money for Oceania so don't expect them to go out of their way if something goes wrong. Thanks for the extra $150 off our bill Oceania...... Won't soon forget all you've done for us while on the cruise.
250,000+ people have entered their email