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We had never travelled with Royal Caribbean before and were very excited as we were visiting places we had never thought we would ever visit and had heard great reviews about Royal Caribbean as we have family members that have been travelling with RCI for years and they always gave us great reviews. We are a couple, travelling with a family of three so a total of 5, one member was in a wheelchair. Check in was initially done online so we assumed it would be pretty simple as we were allocated a check in time of 11.00am. We arrived at the terminal in Dubai at 10.45 and can only describe it as chaos. We got out of the taxi and had to wait in 50 degree heat for roughly 40 minutes whilst the disorganised luggage checking in men finally decided to get to us. People were pushing and shoving to get the luggage men to take their luggage which was quite difficult for us when travelling with a disabled person and a 3 year old child. Once our luggage was checked in we headed towards the check in desks to be faced with queues that were moving exceedingly slowly, these also were very disorganised and people were let to the front and rushed through without any explanation, after queuing here for another 90 minutes other cruise members insisted our group went to the front of the queue as we had a disabled person with us. We then checked in again, had to give credit card details and passports even though we had previously done this online. Great we thought, we can finally get on the ship and relax, how wrong we were! We checked in and then faced huge queues and a mob of people all waiting to board the ship. No one advised of what was happening and everyone was complaining to staff, it was about 40 minutes before someone explained that we were not allowed on the ship as not everyone had got off. We then waited a further 40 minutes before the doors opened and the stampede of people ran for the doors. We pointed out to one of the stewards that we were travelling with a disabled person and they should board separately, this seemed to work and we were allowed to board the ship. We went to our room and it was clean and ready, we then decided to go and find the buffet restaurant as we were quite hungry from hanging around all day. The food wasn't great and certainly wasn't hot but we put it down to being the first day and it must be difficult as people were boarding all day. After contacting the customer service desk we were told our luggage would possibly be at our room by 8pm. We had no change of clothes and no swimwear to get changed into. We spent the whole day in our travelling clothes which was very frustrating. The second night on the ship, we decided to eat in the Grande Restaurant and my husband wore a shirt, tie and trousers, he was almost turned away as he wasn't wearing a jacket, luckily the receptionist realised that a shirt and tie is smart and got my husband a spare jacket to wear. The table we were seated at was right next to the kitchen which was very noisy and waiters were constantly walking past. We were not asked if we wanted a drink and when my husband asked for a Jack Daniels and it took 45 minutes to arrive. Well after the main course had been eaten. The starters weren't great, the prawns I had still had the black vein in them and my husbands starter was cold. Both our main courses were cold and lacked taste. The main buffet, windjammer wasn't great, most of the time the food was luke warm and lacked taste. We also noticed the floor in here was never mopped, the edges of all the carpets and close to the serving benches were always grubby with dirt all around them. It was difficult to eat in the dynamic dining no matter what time you tried to eat there. The soft drinks package did not include all soft drinks, it was only drinks from the machine that ran out of anything orange flavoured within the first 6 days of the cruise and this wasn't filled up till around day 18 of the cruise which meant we had to make do with something we didn't really want. If you wanted more than one bottle of water because of the temperature outside, you weren't allowed, you had to go and come back at least 15 minutes later. So hardly unlimited! Cruising around Malaysia was a nightmare, the children from China were left to run riot around the pool. They were throwing the sun loungers in the pool, balls were being thrown everywhere, there was running around the pool and diving, water bombing and the Chinese were even drinking from glasses rather than the safety plastic ones normally supplied. The trips were a joke for someone in a wheelchair yet we were advised by the booking staff that they were suitable, we weren't able to do most of the activities due to difficulty with stairs and were treated with total disrespect in Hong Kong by staff at the highest point in Hong Kong. Throughout the whole cruise we had problems with our wrist bands and the bar staff had to get us to sign a chit rather than scan our bands as they weren't working properly. Internet was quite expensive and was very intermittent, we complained time and time again after having to queue at guest services each time for 45 plus minutes. I couldn't use the bionic bar as my wrist band had the incorrect date of birth so I paid for the full drinks package for 3 nights and had to continually use my husbands band even after queuing up at guest services for 40 minutes, several times. We were told to vacate our room as some work had to be done in there for 4 hours, the chaos was ensuing around the pool so we left there to head to the 270 bar but that was closed due to a private function and the other areas to relax were very cramped. There was constant drilling and construction work being done around the pool which made it very difficult to relax as you could hardly hear the music. When the ship arrives in a port and its a changeover day, there aren't many places to eat after breakfast. The pool bar doesn't open until around 11.30 and the services are greatly reduced. The pool wasn't open till 10.30 either. First two weeks, our room girl was great, she never disturbed us and would always keep an eye out so she could service our room. Unfortunately once the maid was changed to a male after two weeks, the service went very much downhill. Our sheets were hardly changed and I spilt coffee on the quilt cover and this wasn't changed for over a week. The pillow cases had stains on and the room was never serviced before 1pm. We were delayed into shanghai due to fog by 5 hours so when we arrived we were told we could stay in our room till we disembarked yet we had a rude staff member from room service ring our room and tell us we needed to vacate. Guest services advised this was incorrect, we were then called half an hour later and told to get out of the room by 3pm. We headed to the 270 bar as this was where we were told to go where there were hardly any seats. The bar was shut and there was no where to get food. We left the ship after queuing for 2 hours at 8pm. We then had to queue for another 2 hours for a taxi with thousands of other people all waiting. Whilst on board I got an ear infection from the swimming pool and our whole party got a chest infection as there were so many people on board with chest infections, it was inevitable. Most of the staff with the exception of about 3 were poorly trained, had terrible customer service skills and spoke little English. Speaking to them was a difficult chore we tried to avoid. Once we reported all our concerns once again to customer services we were offered 500 us dollars room credit when we book another cruise!!! Be careful booking this trip as they cannot deliver what they promise.

Quantum of the seas, very disappointing on so many levels!

Quantum of the Seas Cruise Review by merking

1 person found this helpful
Trip Details
  • Sail Date: May 2015
  • Destination: Asia
We had never travelled with Royal Caribbean before and were very excited as we were visiting places we had never thought we would ever visit and had heard great reviews about Royal Caribbean as we have family members that have been travelling with RCI for years and they always gave us great reviews.

We are a couple, travelling with a family of three so a total of 5, one member was in a wheelchair. Check in was initially done online so we assumed it would be pretty simple as we were allocated a check in time of 11.00am. We arrived at the terminal in Dubai at 10.45 and can only describe it as chaos. We got out of the taxi and had to wait in 50 degree heat for roughly 40 minutes whilst the disorganised luggage checking in men finally decided to get to us. People were pushing and shoving to get the luggage men to take their luggage which was quite difficult for us when travelling with a disabled person and a 3 year old child.

Once our luggage was checked in we headed towards the check in desks to be faced with queues that were moving exceedingly slowly, these also were very disorganised and people were let to the front and rushed through without any explanation, after queuing here for another 90 minutes other cruise members insisted our group went to the front of the queue as we had a disabled person with us. We then checked in again, had to give credit card details and passports even though we had previously done this online.

Great we thought, we can finally get on the ship and relax, how wrong we were! We checked in and then faced huge queues and a mob of people all waiting to board the ship. No one advised of what was happening and everyone was complaining to staff, it was about 40 minutes before someone explained that we were not allowed on the ship as not everyone had got off. We then waited a further 40 minutes before the doors opened and the stampede of people ran for the doors. We pointed out to one of the stewards that we were travelling with a disabled person and they should board separately, this seemed to work and we were allowed to board the ship.

We went to our room and it was clean and ready, we then decided to go and find the buffet restaurant as we were quite hungry from hanging around all day. The food wasn't great and certainly wasn't hot but we put it down to being the first day and it must be difficult as people were boarding all day.

After contacting the customer service desk we were told our luggage would possibly be at our room by 8pm. We had no change of clothes and no swimwear to get changed into. We spent the whole day in our travelling clothes which was very frustrating.

The second night on the ship, we decided to eat in the Grande Restaurant and my husband wore a shirt, tie and trousers, he was almost turned away as he wasn't wearing a jacket, luckily the receptionist realised that a shirt and tie is smart and got my husband a spare jacket to wear. The table we were seated at was right next to the kitchen which was very noisy and waiters were constantly walking past. We were not asked if we wanted a drink and when my husband asked for a Jack Daniels and it took 45 minutes to arrive. Well after the main course had been eaten. The starters weren't great, the prawns I had still had the black vein in them and my husbands starter was cold. Both our main courses were cold and lacked taste.

The main buffet, windjammer wasn't great, most of the time the food was luke warm and lacked taste. We also noticed the floor in here was never mopped, the edges of all the carpets and close to the serving benches were always grubby with dirt all around them.

It was difficult to eat in the dynamic dining no matter what time you tried to eat there.

The soft drinks package did not include all soft drinks, it was only drinks from the machine that ran out of anything orange flavoured within the first 6 days of the cruise and this wasn't filled up till around day 18 of the cruise which meant we had to make do with something we didn't really want. If you wanted more than one bottle of water because of the temperature outside, you weren't allowed, you had to go and come back at least 15 minutes later. So hardly unlimited!

Cruising around Malaysia was a nightmare, the children from China were left to run riot around the pool. They were throwing the sun loungers in the pool, balls were being thrown everywhere, there was running around the pool and diving, water bombing and the Chinese were even drinking from glasses rather than the safety plastic ones normally supplied.

The trips were a joke for someone in a wheelchair yet we were advised by the booking staff that they were suitable, we weren't able to do most of the activities due to difficulty with stairs and were treated with total disrespect in Hong Kong by staff at the highest point in Hong Kong.

Throughout the whole cruise we had problems with our wrist bands and the bar staff had to get us to sign a chit rather than scan our bands as they weren't working properly.

Internet was quite expensive and was very intermittent, we complained time and time again after having to queue at guest services each time for 45 plus minutes.

I couldn't use the bionic bar as my wrist band had the incorrect date of birth so I paid for the full drinks package for 3 nights and had to continually use my husbands band even after queuing up at guest services for 40 minutes, several times.

We were told to vacate our room as some work had to be done in there for 4 hours, the chaos was ensuing around the pool so we left there to head to the 270 bar but that was closed due to a private function and the other areas to relax were very cramped.

There was constant drilling and construction work being done around the pool which made it very difficult to relax as you could hardly hear the music.

When the ship arrives in a port and its a changeover day, there aren't many places to eat after breakfast. The pool bar doesn't open until around 11.30 and the services are greatly reduced. The pool wasn't open till 10.30 either.

First two weeks, our room girl was great, she never disturbed us and would always keep an eye out so she could service our room. Unfortunately once the maid was changed to a male after two weeks, the service went very much downhill. Our sheets were hardly changed and I spilt coffee on the quilt cover and this wasn't changed for over a week. The pillow cases had stains on and the room was never serviced before 1pm.

We were delayed into shanghai due to fog by 5 hours so when we arrived we were told we could stay in our room till we disembarked yet we had a rude staff member from room service ring our room and tell us we needed to vacate. Guest services advised this was incorrect, we were then called half an hour later and told to get out of the room by 3pm. We headed to the 270 bar as this was where we were told to go where there were hardly any seats. The bar was shut and there was no where to get food.

We left the ship after queuing for 2 hours at 8pm. We then had to queue for another 2 hours for a taxi with thousands of other people all waiting.

Whilst on board I got an ear infection from the swimming pool and our whole party got a chest infection as there were so many people on board with chest infections, it was inevitable.

Most of the staff with the exception of about 3 were poorly trained, had terrible customer service skills and spoke little English. Speaking to them was a difficult chore we tried to avoid.

Once we reported all our concerns once again to customer services we were offered 500 us dollars room credit when we book another cruise!!!

Be careful booking this trip as they cannot deliver what they promise.
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