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Norwegian Jewel Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,389 Reviews

Shake, Rattle and Throw (up)

Norwegian Jewel Cruise Review by cruizinma

0 people found this helpful
Trip Details
  • Sail Date: Nov 2014
  • Destination: the Western Caribbean
  • Cabin Type: Mid-Ship Balcony

The ship rocked and shook continuously. If the constant rocking and chugging does not make you sick, then the constant singing in the inferior buffet dining about "washy, washy, washy" will make most definitely nauseate you. This was my 10th cruise; second on NCL. The first time was 20 years ago on a different ship which at the time was probably new and simply re-christened as the Jewel. We had a balcony room which was exactly the same size as any other ship I have been on - only this one was completely outdated.

The food was awful. Usually I try to lose 10 pounds before going on a cruise so I can eat away and not feel guilty about gaining. I probably lost 15 pounds on this cruise. The choices that were repeated nightly were slim. The "specials" of the night were especially disgusting.

Our steward kept the room clean but didn't seem overly excited to clean or replenish towels and toilet paper as needed. I am a neat-freak so I do not let the room get messy. There were three of us in the room - and cruise lovers know you are not in the room that much. But when we would go out for the day and come back at 2ish and the room still had not been cleaned and the hallways smelled like dirty socks - well it was not pleasant.

The weather played a factor in docking in Belize so it took longer than normal to get on the tender to take us to the island. There were so many people trying to get off at the same time and it was so unorganized, but those who had excursions planned were given first priority. So since we were one of those with priority, we were re-routed through a section of the ship that I am quite certain whoever has shares in NCL would have flipped out that we were even privy to this area. It showed their survey scores. Guess what? They were ALL terrible - every section was 80 or below.

It is not a kid-friendly ship. The entertainment was mediocre. The dining staff made new rules every night. One night men could where shorts; the next my 18 year old son came in with shorts and was told he could not enter the half-full dining room. Seconds later four older gentlemen all in separate parties entered the dining room wearing shorts. After speaking with all 4 men I found out the hostess had told them the same, but they told her there had been no dress code regarding shorts the previous nights, so she let them enter. I went from person to person until I got to the 6th person who finally was a true angel; he cared. None of the 5 before him cared to listen to my complaint; passing it off to the next person. This 6th man, who was the ONLY person on the ship who seemed to really truly care about the passengers calmed my down, called the kitchen and had a pizza sent to my son's room. The next night he arranged for champagne and a fresh full size chocolate cake to be delivered to our table. That was the ONLY positive part of this entire debacle.

Other than that one truly wonderful experience with the head of the dining area who had to be called in after arguing continuously with the 5th person, I would never, ever, ever - even if it was free, go on this ship or this cruise line again.

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Cabin Review

Mid-Ship Balcony
Cabin BA 8619

Needs to be redecorated.

Port & Shore Excursion Reviews

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