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From the moment we stepped onboard Emerald in Istanbul there was a complete lack of elegance and sophistication we had found on numerous cruises before aboard the Princess line. The ship was tired, the crew burned out and there was a complete lack of concern. The bedding looked like they had cleaned the floor with it and the bathroom towels were ragged and tattered. We have cruised Princess several times before although it had been three years ago this time and the difference was shocking. For those of us who enjoy the late seating dining this unbeknownst to us eliminated the evening shows. Show times were 6 and 7:30 instead of the traditional 10 PM show after a nice dinner. The entertainment was nonexistent. The Princess Employee Talent Show are you kidding me you could hear the dogs barking 60 miles away in Istanbul. The first full day was a day at sea and we tried to go up to one of the pools but there were no towels left so we got to sit on the dirty deck chairs and watch the unsupervised children strangling one another as the played some version of "King of the Mountain". Jumping, diving, screaming and carrying on it was a complete free for all. The toilet in our stateroom stopped working and the list continued. We were in shock as I began to think that somehow I wound up on a Carnival ship. I wrote a letter and emailed it to Princess corporate. About 48 hours later I received a telephone call from the Customer Services Director stating that he had heard from the home office and want a meeting with me. With nothing to lose and hopefully something to gain I agreed. We discussed the aforementioned issues along with horrible food both overlooked and undercooked, the free for all buffet on the Horizon Deck and the fact that you had to just about beg to get a glass of lemonade from the staff. There were people complaining every time we turned around. These were legitimate complaints and for the many that tried to speak with someone on staff they told how they were ignored and dismissed. At the end of my meeting the Customer Services Director requested that I meet with him again the second week which I agreed to do and I never heard another word from him. We decided to purchase a photo taken on one of the Formal Nights and as usual we saw the $19.95 sign but when I went to pay for the picture I was charged $24.95 and when I asked why the increased price the response I got was that it was a portrait. Seriously? How about the dry cleaning that came back in a ball of wrinkles? The ship is due to go to the yard in October which is probably about 6 months later than it should have. They requested that we complete a post cruise survey and as you can probably imagine I was more than happy to respond albeit not what they wanted to hear. I even attached a letter elaborating on our experiences leaving the door open for some type of resolution but all I got was a telephone call from someone in California identifying himself as the people in charge of dissatisfied passengers thanking me for my input. Are you kidding me over $10,000.00 spent and I get a "have a nice day." In a nutshell the cruise was a disaster and Princess completely dropped the ball this time. I cannot begin to tell of the frustration I feel with this cruise and this company. If your considering a Princess Cruise don't until they get straightened out if they get straightened out. Simply put we got ripped off! I will never ever do another Hop On Hop Off "Medley" cruise again and I'm very doubtful we will set foot on another Princess Cruise due to their give a heck attitude.

Hop On Hop Off of Cruise Ships

Emerald Princess Cruise Review by Affiniti

Trip Details
From the moment we stepped onboard Emerald in Istanbul there was a complete lack of elegance and sophistication we had found on numerous cruises before aboard the Princess line. The ship was tired, the crew burned out and there was a complete lack of concern. The bedding looked like they had cleaned the floor with it and the bathroom towels were ragged and tattered. We have cruised Princess several times before although it had been three years ago this time and the difference was shocking.

For those of us who enjoy the late seating dining this unbeknownst to us eliminated the evening shows. Show times were 6 and 7:30 instead of the traditional 10 PM show after a nice dinner. The entertainment was nonexistent. The Princess Employee Talent Show are you kidding me you could hear the dogs barking 60 miles away in Istanbul. The first full day was a day at sea and we tried to go up to one of the pools but there were no towels left so we got to sit on the dirty deck chairs and watch the unsupervised children strangling one another as the played some version of "King of the Mountain". Jumping, diving, screaming and carrying on it was a complete free for all. The toilet in our stateroom stopped working and the list continued. We were in shock as I began to think that somehow I wound up on a Carnival ship.

I wrote a letter and emailed it to Princess corporate. About 48 hours later I received a telephone call from the Customer Services Director stating that he had heard from the home office and want a meeting with me. With nothing to lose and hopefully something to gain I agreed. We discussed the aforementioned issues along with horrible food both overlooked and undercooked, the free for all buffet on the Horizon Deck and the fact that you had to just about beg to get a glass of lemonade from the staff. There were people complaining every time we turned around. These were legitimate complaints and for the many that tried to speak with someone on staff they told how they were ignored and dismissed. At the end of my meeting the Customer Services Director requested that I meet with him again the second week which I agreed to do and I never heard another word from him.

We decided to purchase a photo taken on one of the Formal Nights and as usual we saw the $19.95 sign but when I went to pay for the picture I was charged $24.95 and when I asked why the increased price the response I got was that it was a portrait. Seriously? How about the dry cleaning that came back in a ball of wrinkles? The ship is due to go to the yard in October which is probably about 6 months later than it should have. They requested that we complete a post cruise survey and as you can probably imagine I was more than happy to respond albeit not what they wanted to hear. I even attached a letter elaborating on our experiences leaving the door open for some type of resolution but all I got was a telephone call from someone in California identifying himself as the people in charge of dissatisfied passengers thanking me for my input. Are you kidding me over $10,000.00 spent and I get a "have a nice day."

In a nutshell the cruise was a disaster and Princess completely dropped the ball this time. I cannot begin to tell of the frustration I feel with this cruise and this company. If your considering a Princess Cruise don't until they get straightened out if they get straightened out. Simply put we got ripped off! I will never ever do another Hop On Hop Off "Medley" cruise again and I'm very doubtful we will set foot on another Princess Cruise due to their give a heck attitude.
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Cabin Review

Oceanview
Cabin OC E408
Tired
Plaza Deck Inside Cabins, Outside Cabins