1. Home
  2. Cruise Reviews
  3. Brilliance of the Seas
Crew was outstanding in servicing our family during meal times. They made this cruise less disappointing to us. The itinerary is perfect, great selection of cities with good range of excursions and tour options. Royal Tots was ok. Our room was not properly cleaned, esp. the balcony (there were slippers, pills from previous guests underneath the bed and plates from breakfast were left in the balcony for days). The windows throughout the ship were dirty, floors in common areas were disgusting by dinner time. The worst entertainment program and cruise director we ever experienced (dull bingo and questions activities, a couple playing songs on playback at centrum, four presentations of MJ's thriller with guests and the list goes on). There is a feeling that the crew is overworked and that a bad working environment is affecting the quality of service. We heard rumours that crew's salary were paid by our gratuities. We were appalled to receive an envelope for extra gratuities the last day, given we paid 18% mandatory gratuity in advance and over each service we bought on the cruise. We gladly tip services that are excellent but we dislike the effect of "being invited" to do so in such a forceful manner. We did a wonderful caribbean cruise with RC but this trip made us reconsider our next travel arrangements. I hope you read my review bf booking this. Plus, if you can, leave from Stockholm. Nothing to do in harwich and it adds 3 days to the cruise that are a killer...

Great cities, disappointing cruise

Brilliance of the Seas Cruise Review by cmoinho

2 people found this helpful
Trip Details
Crew was outstanding in servicing our family during meal times. They made this cruise less disappointing to us. The itinerary is perfect, great selection of cities with good range of excursions and tour options. Royal Tots was ok. Our room was not properly cleaned, esp. the balcony (there were slippers, pills from previous guests underneath the bed and plates from breakfast were left in the balcony for days). The windows throughout the ship were dirty, floors in common areas were disgusting by dinner time. The worst entertainment program and cruise director we ever experienced (dull bingo and questions activities, a couple playing songs on playback at centrum, four presentations of MJ's thriller with guests and the list goes on). There is a feeling that the crew is overworked and that a bad working environment is affecting the quality of service. We heard rumours that crew's salary were paid by our gratuities. We were appalled to receive an envelope for extra gratuities the last day, given we paid 18% mandatory gratuity in advance and over each service we bought on the cruise. We gladly tip services that are excellent but we dislike the effect of "being invited" to do so in such a forceful manner. We did a wonderful caribbean cruise with RC but this trip made us reconsider our next travel arrangements. I hope you read my review bf booking this.

Plus, if you can, leave from Stockholm. Nothing to do in harwich and it adds 3 days to the cruise that are a killer...
cmoinho’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages Under 3
Service
Free Price Drop Alerts
Get Royal Caribbean Brilliance of the Seas price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Cabin 8162
ok, far away from elevators. long walk but silent. has blocked view by a staircase.
  Brilliance of the Seas Deck Plans

Port & Shore Excursion Reviews