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Grand Princess Review

3.5 / 5.0
Editor Rating
1481 reviews
12 Awards

Over rated, pre-cruise land tour operator no showed.....

Review for Grand Princess to Alaska
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10+ Cruises • Age 40s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jul 2015

Nothing special about Princess Cruises. First time sailing with them; far below expectations. Pre-cruise land tour operator did not show up on the very first evening of our vacation. Apparently it wasn't just our tour operator no-showed, 2 other parties with different tours also had issues. Princess staff at the lodge's tour desk tried to sort things out. But no manager was available to resolve situation or face upset guests. Staff told us that management would be in contact by the time we reach following night's lodge. We left phone number and email address, but 3 evenings later after 3 lodges we'd gone through, each tour desk had no idea what the previous tour desk did. 2 weeks after our return home from the cruise, management still hasn't called. I placed a phone call to Princess only to be told that I needed to contact customer relations at their email address. More than 10 days later to date, nobody from Princess reached out to us. Very much lack of organization and lack of communication to at least a quick phone call or email to acknowledge our call/email. Very unprofessional. Princess-operated lodge has limited dining options on site, and being in the middle of nowhere, we had no choice but to dine at the lodge.

On board cruise ship, staff seemed overworked and under paid and short staffed struggling to keep up with passengers. 'Anytime Dining' was really not "anytime", it should have been advertised as 'Anytime AFTER 7:30pm' if you were looking to dine at any of their restaurants unless you just head to the buffet each night. We had requested fruits to be delivered in room everyday, this did not happen until we inquired about it after 2 days of non-delivery. All-you-can-drink beverage packages made no sense and if you wanted to get 2 drinks you'd better be waiting for at least another 10 minutes and head back to the end of the line before staff would give you a second drink; and the lines were often quite long at popular locations. There was a serious lack of evening entertainment; everything is very much shut down after about 11pm. Other than the deserted small casino with a very limited number of table games, and a couple of no-name entertainers performing, there was no events for those looking for an active evening of entertainment. Most passengers were in their 50s-80s. Younger age groups were practically non-existing except for a few traveling as families; and the younger crowd all looked miserable. The only "nightclub" had a bad DJ spinning outdated music and the dance floor never had more than 10 people on 3 of the 7 nights I visited. I could go on and on about the below expectation experience. All in all, it wasn't worth the money or the time. Other cruiseliners give far better value.

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